L1/L2 Support Engineer

3 weeks ago

Ahmedabad, India Interactive Manpower Solutions Full time

Location: Makarba, Ahmedabad
Shift: Rotational (based on client allocation )
Employment Type: Full-time

Job Overview:

We are hiring L1 and L2 Support Engineers to provide remote IT support to our international clients. This role demands strong technical troubleshooting skills, excellent English communication, and a proactive approach to resolving IT issues. Candidates must be graduates and comfortable working in international time zones.

Key Responsibilities:

  • Provide remote Level 1 and Level 2 technical support for desktops, laptops, applications, and network-related issues.
  • Respond to support requests via phone, email, and ticketing systems, ensuring timely resolution within defined SLAs.
  • Troubleshoot and resolve issues related to Windows OS, Office 365, VPN, printers, and basic networking, user account management (Active Directory), password resets, access permissions, remote desktop connectivity and performance.
  • Monitor and maintain IT infrastructure including servers, endpoints, and cloud services.
  • Perform routine system checks, updates, and patch management.
  • Support firewall configurations and troubleshooting, especially Cisco Meraki (for L2 roles).
  • Manage and support cloud environments such as Azure and AWS (for L2 roles).
  • Maintain accurate records of issues, resolutions, and follow-ups in the ticketing system.
  • Collaborate with internal teams and client stakeholders to ensure smooth support delivery.
  • Participate in onboarding/offboarding processes including system setup and access provisioning.
  • Ensure compliance with client-specific IT policies, security protocols, and data protection standards.
  • Provide proactive support and suggest improvements to enhance system reliability and user experience.

Required Qualifications:

  • 1-6 years of experience in IT support (L1/L2), preferably in a remote support role.
  • Graduation in Computer Science, IT, or a related field is mandatory.
  • Excellent English communication (verbal and written) is mandatory.
  • Willingness to work in international time zones.

  • L1/L2 Support Engineer

    4 days ago

    Ahmedabad, Gujarat, India Interactive Manpower Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Location: Makarba, AhmedabadShift: Rotational (based on client allocation)Employment Type: Full-timeJob Overview:We are hiring L1 and L2 Support Engineers to provide remote IT support to our international clients. This role demands strong technical troubleshooting skills, excellent English communication, and a proactive approach to resolving IT issues....

  • L1 L2 Support Engineer

    2 weeks ago

    Ahmedabad, Gujarat, India Skylane Dronetech Pvt Ltd. Full time ₹ 3,60,000 - ₹ 7,20,000 per year

    Job description:-Provide expert-level technical support to resolve complex hardware, software, and network issues escalated from L1 and L2 teams.Perform in-depth troubleshooting and root cause analysis to identify the underlying causes of critical incidents.Develop and implement permanent solutions, including patches, workarounds, and configuration...

  • L1 L2 Support Engineer

    3 weeks ago

    Ahmedabad, India Skylane Dronetech Pvt Ltd. Full time

    Job description:- Provide expert-level technical support to resolve complex hardware, software, and network issues escalated from L1 and L2 teams. Perform in-depth troubleshooting and root cause analysis to identify the underlying causes of critical incidents. Develop and implement permanent solutions, including patches, workarounds, and configuration...

  • L1/L2 Desktop Support Engineer

    3 weeks ago

    Ahmedabad, India IMS Nucleii Full time

    Job DescriptionJob Overview :We are seeking dedicated System Engineers at L1 and L2 levels to join our expanding managed IT services team. Our ideal candidates will thrive in a fast-paced, client-focused environment where technical excellence and exceptional service delivery are paramount. You'll be joining a collaborative team that values innovation,...

  • L1/L2 Desktop Support Engineer

    2 weeks ago

    Ahmedabad, Gujarat, India IMS Nucleii Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionJob Overview:We are seeking dedicated System Engineers at L1 and L2 levels to join our expanding managed IT services team. Our ideal candidates will thrive in a fast-paced, client-focused environment where technical excellence and exceptional service delivery are paramount. You'll be joining a collaborative team that values innovation,...

  • L1 Support Engineer

    4 weeks ago

    Ahmedabad, Gujarat, India Flynaut Full time

    About Flynaut LLCFlynaut is a global leader in digital transformation, partnering with startups, SMEs, and large enterprises across various industries since 2004. Our team of passionate professionals transforms visionary ideas into groundbreaking realities by delivering cutting-edge mobile apps, robust web platforms, and comprehensive IT solutions. With...

  • Application Support Lead

    1 week ago

    Ahmedabad, India Talent Corner Full time

    Roles and Responsibilities   Provide front-end (L1 and L2) support to clients and end users. Support enterprise-level application systems, offering both functional and technical assistance. Respond promptly to application-related queries and trouble ticket Investigate problems Desired Candidate Profile   Basic knowledge of server and...

  • M365 Admin L2

    3 days ago

    Ahmedabad, Gujarat, India Teqtive Solutions Full time

    The M365 Administrator L2 Engineer plays a crucial role in the day-to-day management, maintenance, and support of our client's Microsoft 365 environments. This role requires a strong understanding of the M365 suite, including Exchange Online, SharePoint Online, Teams, OneDrive for Business, Azure AD, and Intune. The L2 Engineer is responsible for resolving...

  • Analytix Business Solutions- L1 Support Engineer

    2 weeks ago

    Ahmedabad, India Nexthire Full time

    Role - L1 Support Engineer Location:  (On-site)Job Type:  Full-timeExperience:  3–5 yearsEducation:  Bachelor's degree in computer science, Information Technology, or a related field (or equivalent)Shift:  Rotational (Night Shift) Role Overview As an experienced L1 Support Engineer, you will be the first point...

  • Analytix Business Solutions- L1 Support Engineer

    1 week ago

    Ahmedabad, India Nexthire Full time

    Role - L1 Support Engineer Location:  (On-site)Job Type:  Full-timeExperience:  3–5 yearsEducation:  Bachelor's degree in computer science, Information Technology, or a related field (or equivalent)Shift:  Rotational (Night Shift) Role Overview As an experienced L1 Support Engineer, you will be the...