Customer Support Associate

1 day ago

Andheri Mumbai Maharashtra, India Binnys Jewellery Pvt. Ltd. Full time

**Job Overview**:
**Key Responsibilities**:

- **Customer Interaction**:

- Address and resolve customer issues, concerns, and complaints in a courteous and efficient manner.
- **Issue Resolution**:

- Identify and analyze customer problems, providing accurate information and solutions.
- Troubleshoot technical issues and escalate complex problems to higher-level support if necessary.
- **Product and Service Knowledge**:

- Maintain in-depth knowledge of company products, services, and policies to provide accurate assistance.
- Stay updated on changes to products, services, and procedures.
- **Documentation**:

- Record and track customer interactions and transactions using CRM software or other tools.
- Document issues and resolutions for future reference and quality assurance.
- **Customer Experience**:

- Strive to enhance the customer experience by providing personalized support and demonstrating empathy.
- Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service.
- **Team Collaboration**:

- Work collaboratively with other team members and departments to address customer needs and improve service processes.
- Participate in team meetings and contribute ideas for improving customer support.

**Qualifications**:

- **Education**: High school diploma or equivalent; associate’s or bachelor’s degree preferred.
- **Experience**: Previous experience in customer service or a related field is advantageous but not always required.
- **Skills**:

- Strong verbal and written communication skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to handle stressful situations and maintain a positive attitude.
- **Attributes**:

- Empathetic and patient demeanor.
- Strong organizational and multitasking skills.
- Team-oriented with a willingness to contribute to overall success.

Application Question(s):

- What is your current salary?
- What will be your expected salary?
- How many years of experience do you hold?
- What will be your notice period?

**Education**:

- Higher Secondary(12th Pass) (preferred)

Work Location: In person

**Speak with the employer**
+91 9967039902

  • Customer Support Associate

    7 days ago

    Andheri, Mumbai, Maharashtra, India Pilgrim Full time

    The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the customer support team...

  • Customer Support Associate

    1 week ago

    Andheri, Mumbai, Maharashtra, India Pilgrim Full time

    The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the customer support team...

  • Customer Support Associate

    5 days ago

    Andheri, Mumbai, Maharashtra, India Pretty Child Full time

    Job Title: US ISP Voice - Technical Support Location: Work From Office Shift: US Night Rotational Shifts Working Days: 5 Days Working | 2 Rotational Offs Salary (Slab 2 - Technical Customer Service): ₹24,760 (Net Take-Home) Performance Incentives: ₹0 - ₹2,676 (Pacman) Daily Travel Allowance: ₹100 Experience Required: - **Minimum 1 year of...

  • Customer Support

    3 days ago

    Andheri, Mumbai, Maharashtra, India LEADS 2 BUSINESS SOLUTIONS P LTD Full time

    Designation - Senior Customer Service Associate (Voice). Process - Customer Service (Voice) Qualification - HSC (6 Months) Any Graduate Fresher / Experienced Shifts - Rotational shifts (24/7) Week off-2 Rotational off Salary - 30k up to Joining - Immediate Perks - Cabs facilities till hiring boundar. **Job Types**: Full-time, Permanent Pay: Up to...

  • Customer Support Associate

    7 days ago

    Andheri West, Mumbai, Maharashtra, India High Career Full time

    **THIS IS FOR A MANUFACTURING INDUSTRY. HAVING A MANUFACTURING INDUSTRY EXPERIENCE WOULD BE AN ADDED ADVANTAGE.** **Designation**: Customer Service Associate **Reporting**:General Manager Sales & Marketing **Age**: 25+ **Education; **Graduate **Location**: Andheri West, Mumbai **Working Time; **9:30AM TO 6PM **Working Day's; **Monday to Saturday...

  • Customer Support Associate

    3 days ago

    Mumbai, Maharashtra, India Shop Away Full time

    **We are hiring!!!** Profile - Customer Support Associate **( Blended process)** Location - **Mumbai** Education - Graduate/ undergraduate Salary - **140000 - 30000k in hand** shift - Day Shift **FRESHER ALSO APPLY** **EMAIL PROCESS EXPERIENCE** Min 6 months of experience of customer service ( BPO/ BFSI) is mandatory. Handling quires **NO target NO...

  • International Customer Support Representative

    5 days ago

    Andheri, Mumbai, Maharashtra, India ENHANCE PLUS CONSULTANT Full time

    Job Summary: We are seeking a Customer Support Associate to join our team in providing exceptional customer service to clients of a leading American multinational finance corporation. As a Customer Support Associate, you will handle inbound calls, address customer inquiries, and resolve issues in a professional and courteous manner. **Responsibilities**: -...

  • Customer Support Associate

    2 weeks ago

    Malad, Mumbai, Maharashtra, India Tech Mahindra Full time

    Hiring for **Customer Support Associate** for **Tech Mahindra** is responsible for handling customer inquiries, resolving complaints, and ensuring a positive customer experience. Their key duties include: - Resolving customer issues efficiently. - Maintaining accurate customer records. - Meeting performance targets and ensuring customer satisfaction. This...

  • Customer Success Associate

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Umanist Staffing Full time

    **Customer Success Associate** Handling existing customers and ensuring smooth renewals of services/products. Building and maintaining strong customer relationships to drive retention & loyalty. Identifying opportunities to upsell and cross-sell additional services. Delivering excellent customer service support to resolve queries and enhance client...

  • Customer Service Associate

    1 week ago

    Andheri, Mumbai, Maharashtra, India Tech Mahindra Full time

    **Tech Mahindra is hiring for Customer Support Associates for Mumbai - Chandivali (Powai)** - **Any Graduate**: - Day & Afternoon shifts - 6 days working - 1 Rotational week off **Regards** **Himani** **Tech Mahindra** **Job Types**: Full-time, Permanent **Salary**: ₹24,000.00 - ₹28,000.00 per month **Benefits**: - Provident Fund Schedule: -...