Customer Service Associate

1 week ago

Andheri West Mumbai Maharashtra, India Pilgrim Full time

**Customer Support Associate**

**Location**: Andheri, Mumbai

**Job Type**: Full-Time
**Experience**: Minimum 6 months in customer service preferred

**About the Role**

We’re looking for a **Customer Support Associate** who’s passionate about helping people and creating memorable customer experiences. In this role, you’ll be the first point of contact for our customers — resolving queries, offering solutions, and ensuring every interaction reflects our brand values. If you’re empathetic, quick-thinking, and enjoy making someone’s day a little better, this opportunity is for you

**What You’ll Do**

**Customer Interaction**
- Provide clear and accurate information about our products, services, and policies.
- Troubleshoot and resolve customer issues efficiently while ensuring a smooth experience.
- Follow up with customers to confirm their concerns are fully resolved and they’re satisfied.

**Issue Handling**
- Understand each customer’s concern and identify the best possible resolution.
- Escalate complex issues to internal teams, ensuring timely and effective follow-up.
- Work closely with cross-functional teams to resolve complaints or special requests.
- Maintain detailed records of all interactions, feedback, and resolutions in the CRM system.

**Customer Experience**
- Deliver every interaction with empathy, patience, and a positive attitude.
- Go the extra mile to exceed expectations and strengthen customer loyalty.
- Share valuable insights to improve internal processes, products, and overall experience.
- Identify opportunities to recommend additional products or services based on customer needs.

**Team Collaboration**
- Partner with your teammates to maintain consistent, top-notch support standards.
- Communicate customer feedback and recurring patterns to relevant teams.
- Participate in training sessions and team meetings to stay updated and aligned.
- Contribute to a positive, collaborative, and respectful team culture.

**Reporting & Documentation**
- Keep accurate and organized records of all customer conversations and outcomes.
- Prepare periodic updates to help track performance and identify improvement areas.

**What We’re Looking For**
- Minimum education: High school diploma (Bachelor’s degree preferred).
- Prior experience in a customer support or client-facing role is a plus.
- Excellent communication skills — both verbal and written.
- Strong problem-solving abilities with attention to detail.
- Empathetic, patient, and able to stay calm under pressure.
- Comfortable managing multiple conversations in a fast-paced setup.
- Familiarity with CRM/ticketing systems or customer support tools.
- A team player who can also work independently when needed.
- Flexible with shift timings and adaptable to changing priorities.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹33,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Application Question(s):

- What is your current salary? (monthly)
- What is your expected salary?(monthly)
- Are your comfortable with rotational weekoffs?

Work Location: In person

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