Customer Service Executive

3 days ago


Andheri West Mumbai Maharashtra, India Agha Caravan A Gheewala Group Company Full time

**Job Title**: Customer Relationship Associate
**Location**: Andheri West, Mumbai (On-site)
**Salary**: ₹25,000 - ₹30,000 per month (based on experience)
**Experience**: Minimum 1 year
**Working Days**: Monday to Saturday
**Working Hours**: 10:30 AM to 7:00 PM
**Joining**: Immediate
**Reporting To**: General Manager

**Job Overview**:
We are looking for a **Customer Relationship Associate** who is proactive, detail-oriented, and passionate about providing excellent customer service. The role includes managing customer communication across various platforms and ensuring smooth handling of inquiries and orders.

**Key Responsibilities**:

- Handle both chat-based (70-80%) and calling processes (20-30%)
- Gain deep product knowledge to effectively answer customer queries
- Maintain organized records of all interactions, transactions, and feedback in **Excel**:

- Generate and present weekly reports to the General Manager
- Coordinate internally with other departments for efficient issue resolution
- Ensure high levels of **customer satisfaction** and provide timely support
- Share insights and feedback to improve customer service operations

**Interpersonal Skills & Qualities Required**:

- Proactive and self-driven
- Quick learner and adaptable
- Strong communication skills (written and verbal)
- Comfortable working in a **dynamic and fast-paced environment**:

- Team player with a result-oriented mindset
- Organized, responsible, and committed to quality service

**How to Apply**:
**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹33,506.69 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay

**Experience**:

- Client Relationship Associate: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person



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