Customer Service Executive
5 days ago
Designation: Customer Experience AssociateRole & responsibilities
- Tracking customer experiences across online and offline channels, devices, and touchpoints.
- Collaborating with IT developers, production, marketing, and sales teams to enhance customer services and brand awareness.
- Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
- Performing product tests, evaluating after-sales and support services, and facilitating improvements.
- Documenting processes and logging technical issues, as well as customer compliments and complaints.
- Keeping informed of industry trends
**Thanks & Regards,**
**Ankita Ghadigaonkar**
Assistant Manager Human Resources
**M: 88283 00920**
A: HOUSE OF ORRA, Plot B26, off New Link Road, Andheri (W), Mumbai 400053
**Job Type**: Contractual / Temporary
Contract length: 12 months
Pay: ₹25,000.00 - ₹35,000.00 per month
**Benefits**:
- Paid time off
Application Question(s):
- Do you have excellent communication skill?
**Experience**:
- jewellery : 1 year (required)
**Language**:
- English (required)
Work Location: In person
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