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Customer Service Executive

3 weeks ago

Andheri Mumbai Maharashtra, India Empric Outsourcing Pvt Ltd Full time

We are looking for a call centre executive to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided at its best quality.

**Responsibilities**:
Handle many inbound calls to customers and clients. Identify the needs of customers, resolve issues and provide solutions. Upsell other products wherever possible.

Ensure you follow the customer service script provided by the company for uniformity.

Also, be well-read on company policies and the website for FAQs or policy
- related answers.

Maintain good customer relations.

Meet personal targets and work towards meeting team targets.

Maintain records of the conversations with the customer and analyse the data. write and submit timely reports on performance, targets, and customer queries.

Requierments:
Education-HSC-Graduation

Age Limit-between 22 to 35

**Salary**: ₹15,000.00 - ₹35,000.00 per month

Schedule:

- Day shift
- Fixed shift
- Morning shift

Ability to commute/relocate:

- Andheri, Mumbai - 400059, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 8928685583