Logistics Customer Service Executive

1 day ago

Andheri Mumbai Maharashtra, India ALLWAYEX LOGISTICS SOLUTIONS PVT LTD Full time

**Job Title**: Logistics Customer Service Executive
**Experience Required**: Minimum 1 Year
**Location**: Andheri East
**Department**: Sales / Customer Service
**Reports To**: Manager

**Job Summary**:
**Key Responsibilities**:

- **Quotation & Pricing**: Prepare and send accurate quotes to clients based on their shipping requirements and internal pricing structure.
- **Follow-up**: Regularly follow up with clients regarding quotations, feedback, shipment status, and documentation.
- **Internal Coordination**: Work closely with operations, documentation, pricing, and dispatch teams to ensure timely service delivery.
- **Documentation Assistance**: Assist clients with document requirements and ensure that all necessary paperwork is completed accurately.
- **Issue Resolution**: Address and resolve client issues or complaints with a customer-first mindset.
- **Reporting**: Maintain updated records of customer interactions, quotations, and shipment status. Generate weekly reports as required.

**Key Requirements**:

- **Experience**: Minimum 1 year of experience in logistics, freight forwarding, or a related field.
- **Education**: Graduate in any stream. A diploma in logistics/supply chain is a plus.
- **Skills**:

- Good communication skills (verbal & written)
- Knowledge of shipping terms (Air, Sea, Express)
- Ability to multitask and prioritize effectively
- Customer-focused with problem-solving skills
- **Language**: Proficiency in English and Hindi

**Benefits**:

- Competitive salary based on experience
- Performance incentives
- Training and career development opportunities
- Supportive team environment

**How to Apply**:
Pay: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Commuter assistance

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

Expected Start Date: 01/08/2025

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