Customer Service Representative

2 days ago

Andheri Mumbai Maharashtra, India solvit global logistics llp Full time

At SOLVIT GLOBAL LOGISTICS LLP, we specialize in providing seamless and efficient logistics solutions to help businesses move their goods around the globe. With a focus on import operations, we are committed to delivering outstanding service and optimizing the supply chain for our customers. We believe in fostering a collaborative and dynamic work environment where employees are empowered to grow and succeed.

**Position Overview**:
**Key Responsibilities**:

- Serve as the primary point of contact for customers regarding import shipments and inquiries.
- Manage and track the status of inbound shipments, providing regular updates to clients.
- Coordinate with customs brokers, carriers, and internal teams to ensure the smooth clearance of goods.
- Resolve any issues related to shipping, documentation, or customs compliance.
- Assist in preparing and reviewing import documentation (e.g., bills of lading, commercial invoices, packing lists, etc.).
- Provide exceptional customer service by addressing concerns, answering questions, and resolving complaints in a timely manner.
- Collaborate with other departments (such as sales, warehouse, and finance) to streamline operations.
- Maintain accurate records of shipment statuses, customer interactions, and reports.

**Qualifications**:

- Prior experience in customer service or import logistics is highly preferred.
- Knowledge of import procedures, documentation, and customs regulations.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Excellent communication and interpersonal skills.
- Proficiency in using logistics software and tracking systems is a plus.
- Problem-solving abilities with a customer-first mindset.
- Attention to detail and accuracy in documentation and reporting.
- Ability to work both independently and as part of a team in a fast-paced environment.

**Why Join Us?**:

- Competitive salary and benefits package.
- Opportunities for growth and professional development.
- Collaborative work environment with a focus on employee success.
- Be a part of a fast-growing logistics company that values innovation and customer service.

Pay: Up to ₹32,000.00 per month

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi marathi (preferred)

Work Location: In person

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