
Customer Service Representative
1 day ago
Key Responsibilities:
**Customer Contact**: Proactively call customers to verify delivery details and resolve nondelivery issues. Issue Resolution: Identify the root cause of delivery failures and work with logistics partners to resolve them promptly.
**Documentation**:Maintain accurate records of customer interactions, delivery issues, and resolutions**.** Feedback Loop: Collect and report customer feedback to improve the delivery process and customer experience.
**Coordination**:Collaborate with the logistics team, customer service representatives, and other relevant departments to ensure timely resolution of delivery issues. Follow-up: Conduct follow-up calls to ensure delivery issues have been resolved to the customer’s satisfaction.
**Escalation Handling**: Escalate unresolved issues to the appropriate departments or higher management as necessary. Performance Metrics: Meet and exceed performance targets, including call volume, resolution time, and customer satisfaction ratings
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹216,000.00 - ₹264,000.00 per year
**Benefits**:
- Leave encashment
- Paid sick time
- Provident Fund
Application Question(s):
- Are you willing to travel in Andheri location
- Have you worked in customer service process
**Education**:
- Higher Secondary(12th Pass) (required)
**Language**:
- English (required)
- Hindi (required)
**Location**:
- Andheri, Mumbai, Maharashtra (required)
Work Location: In person
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