Customer Service Executive
2 weeks ago
**Company Name**: Macmerise Celfie Design Pvt. Ltd.
**Company Headoffice Address**: 141, Adarsh Industrial Estate, Chakala, Andheri East, Mumbai - 400 099
**Macmerise Celfie Design Pvt. Ltd. is a company that creates and sells merchandise for various brands, celebrities, and influencers via its eCommerce store. We are creating an ecosystem of brands, celebrities, and influencers to launch their merchandise with excellent products, awesome designs, and easy tech. We work with some well-known brands and celebrities to provide our customers with great products and fabulous designs.**
**Key Responsibilities**:
- **Product Knowledge**: Maintain an in-depth understanding of our product offerings to answer customer queries and provide accurate information effectively.
- **Lead Conversion**: Identify potential leads from customer inquiries and proactively work to convert them into sales.
- **Mobile Handling**: Efficiently manage and respond to customer queries via mobile platforms, ensuring timely and accurate communication.
- **Social Media Management**: Monitor and respond to customer queries on WhatsApp, Facebook, and Instagram, maintaining a positive brand image and fostering customer engagement.
- **Order Processing**: Assist customers with order placement, tracking, and any post-purchase issues.
- **Customer Relationship Management**: Build and maintain strong customer relationships to ensure repeat business and customer satisfaction.
- **Feedback Management**: Gather customer feedback and work with the relevant teams to improve product offerings and customer service processes.
**Qualifications**:
- Proven experience in customer service, preferably in an e-commerce environment.
- Strong understanding of e-commerce platforms and product management.
- Excellent communication skills, both written and verbal.
- Ability to handle customer interactions across multiple channels, including mobile, WhatsApp, Facebook, and Instagram.
- Strong problem-solving skills and the ability to think on your feet.
- A proactive approach to customer service and lead conversion.
- Ability to work independently and as part of a team.
If interested, please fill out the below mentioned form:
Schedule:
- Day shift
Work Location: In person
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