Customer Care Executive

22 hours ago

Andheri Mumbai Maharashtra, India MoSahay Associate Full time

Job Description:

- Handle inbound calls from the customers.
- Identify the needs of customers, resolve issues, and provide solutions.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyze the data.
- Excellent communication skill, Versant level 5 must.
- Six days Working & 1 rotational week-off, 9 hours shift.
- Graduate with minimum 6 month of work experience in customer service only, preferably

inbound services. (Customer service / Hospitality (front Desk) / International calling

experience / Telecom / D2H / Calling / Tele caller/ Tele sales/ Collections).
- Typing Test - 25-30 WPM with 85% accuracy
- Working window 24x7 (Male) 7am to 9pm (females).
- Typing Test - 25-30 WPM with 85% accuracy.

Interview Process:
1. HR screening round

2. Operations interview

3. Versant assessment (VETI 5), Numerical assessment and Psychometric test.

4. Final client Interview (Face to Face)
- Show sympathy and empathy and resolution

**Salary**: ₹27,000.00 - ₹30,000.00 per month

Schedule:

- Rotational shift
- Weekend only

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 6370321069

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