Customer Support Associate

4 days ago

Andheri Mumbai Maharashtra, India Pilgrim Full time

**Job Overview**:
**Key Responsibilities**:

- **Data Management**: Collect, organise, and maintain customer support data (tickets, inquiries, etc.) across various channels.
- **Reporting**: Generate daily, weekly, and monthly reports on key performance indicators (KPIs) such as response time, customer satisfaction, resolution rate, etc.
- **Analysis**: Analyse data to identify trends, gaps, and areas for improvement in customer support services.
- **Dashboard Creation**: Design and maintain dashboards to provide a real-time view of customer support performance.
- **Collaborate**: Work closely with the customer support team and management to provide insights that drive performance improvements.
- **Automation**: Develop automated reporting processes where possible to improve efficiency and accuracy.
- **Quality Control**: Ensure the accuracy of reports and data by verifying information across different sources.
- **Data Visualization**: Present complex data in an easy-to-understand format using charts, graphs, and tables.
- **System Improvement**: Identify and suggest improvements to the existing customer support systems and processes based on data analysis.
- **Ad-hoc Reporting**: Provide custom reports and analyses as requested by senior management.

**Qualifications**:

- Bachelor’s degree in business, data analysis, computer science, or a related field.
- Proven experience (1-3 years) in a similar MIS or data reporting role, preferably in customer support or service-related industries.
- Proficiency in MS Excel (pivot tables, VLOOKUPs, charts) and reporting tools (e.g., Power BI, Tableau).
- Experience with customer support software (e.g., Freshdesk,Zendesk) is a plus.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and work in a fast-paced environment.

**Skills**:

- Data analysis and reporting
- Advanced Excel skills
- Knowledge of customer support operations
- Problem-solving abilities
- Attention to detail
- Communication and collaboration

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift
- Weekend availability

Application Question(s):

- How would rate yourself in spoken & written english communication?
- What is your current CTC?
- Would you be comfortable travelling to Andheri East for work, 6 days a week?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

  • Customer Support Associate

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Pilgrim Full time

    The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the customer support team...

  • Customer Support Associate

    1 week ago

    Andheri, Mumbai, Maharashtra, India Pilgrim Full time

    The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the customer support team...

  • Customer Support Associate

    7 days ago

    Andheri, Mumbai, Maharashtra, India Pilgrim Full time

    The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the customer support team...

  • Customer Support Associate

    1 day ago

    Andheri, Mumbai, Maharashtra, India Pilgrim Full time

    **Job Overview**: The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the...

  • Customer Support Associate

    2 weeks ago

    Andheri, Maharashtra, India Pilgrim Full time ₹ 25,000 - ₹ 29,000 per year

    The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the customer support team...

  • Customer Service Associate kannada

    1 week ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate (Kannada Process)** **Job Details & Requirements** Designation: Customer Service Associate (Kannada Process) Process Type - Voice Experience - fresher to 6 months experience Qualification - hsc or any graduate **Salary**: ₹14,000k - ₹17,000k gross **Requirements**: **Should know and be able to speak Kannada...

  • Customer Support Associate

    6 days ago

    Mumbai, Maharashtra, India Glory Power Solutions Pvt Ltd Full time

    **We are Hiring!!!** **Designation**: Customer Support Associate **Qualification**: Graduates **Experience**: 0-1year **Shift**: 5 days of working Rotational Night Shift **Languages known**: Hindi, English **Salary Range**: 18K - 28K **Location**: Mumbai ,Airoli **Immediate joiners are preferable.** **Roles and Responsibilities**: **2)** Resolving...

  • Customer Support Associate

    2 weeks ago

    Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 30,000

    Job Title: Customer Support AssociateAbout the RoleWe are seeking a highly skilled and motivated Customer Support Associate to join our team. As a Customer Support Associate, you will be responsible for providing exceptional customer service via chat support.Key ResponsibilitiesRespond to customer queries in a timely and professional manner.Deliver accurate...

  • Customer Support Associate

    3 days ago

    Mumbai, Maharashtra, India beBeeClient Full time ₹ 6,00,000 - ₹ 12,00,000

    Customer Support AssociateOur team is seeking an experienced Customer Support Associate to provide top-notch service to our clients. The ideal candidate will be highly knowledgeable about our products and services, able to handle a high volume of customer inquiries via phone, email, and online chat.Key Responsibilities:Respond to client inquiries in a timely...

  • Customer Support Associate

    1 week ago

    Malad, Mumbai, Maharashtra, India Tech Mahindra Full time

    Hiring for **Customer Support Associate** for **Tech Mahindra** is responsible for handling customer inquiries, resolving complaints, and ensuring a positive customer experience. Their key duties include: - Resolving customer issues efficiently. - Maintaining accurate customer records. - Meeting performance targets and ensuring customer satisfaction. This...