Call Quality

Job Title: Quality Analyst - BPO (Sales Experience)Location: Malad (West), Mumbai, Maharashtra Job Type: Full-time | Work from Office (Onsite)Job Summary:Call 2 Connect is hiring an experienced Quality Analyst with a strong background in sales processes within a BPO environment. The ideal candidate will be responsible for monitoring and evaluating agent...

**Job Title**: Quality Call Auditor **Location**: Dahisar (Mumbai) **Employment Type**: Full-time **Job Summary** **Key Responsibilities** - Monitor and review business processes, customer interactions, or system outputs for quality assurance. - Identify issues, deviations, or gaps in processes and document findings accurately. - Design and execute test...

Call Quality Analyst at Impact Guru Are you passionate about maintaining high-quality customer interactions? Do you have a keen ear for detail and the ability to analyze and improve communication standards? If yes, this is the perfect opportunity for youPosition: Call Quality Analyst What Youll Do: Monitor and evaluate customer interactions to ensure quality...

Job description Role and Key Responsibilities: • Conduct Quality audits on Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting.• Drive continuous improvement - make recommendations and drive improvement.• Strengthen Quality management processes/ framework to improve quality delivery.•...

**Call Center Representative** **Objectives of this role** - Handle a large volume of inbound and outbound calls in a timely manner - Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary - Identify customer needs, research issues, resolve complaints, and provide solutions - Maintain...

**Job Title**: TL/AM (Call Center Operations) **Job Location**: Mumbai **Role Type**: Contract About the Role - Managing Call center operations of the front end and the backend teams - Should be well versed with Call Center Training & making Quality processes - Monitoring team Performance, Productivity and Qualitative / Quantitative metrics like Service...

Exp - Minimum 1-2 Years 1. Ability to generate lead from Social Media. Through various platform and marketing activity. 2. Make outgoing calls to potential customers to create demand and generate high quality leads for sales. 4. Document each call as per company and departmental policies and procedures. 5. Follow up with potential customers in a timely...

Fresher Job - Voice Qualifications and Skills Excellent communication skills (Mandatory skill) - Ability to convey information clearly and effectively to customers. Customer service skills (Mandatory skill) - Ensuring a positive customer experience by addressing their needs and resolving issues. Problem solving skills (Mandatory skill) - Capability to...

Call Centre Agent - Fresher Job description Qualifications and Skills Excellent communication skills (Mandatory skill) Effective customer service capabilities (Mandatory skill) Strong problem-solving abilities (Mandatory skill) Proficiency in active listening to understand customer needs quickly Efficient time management to handle multiple...

Contact present or prospective customers by answering incoming calls & out bound calls made on a routine basis. - Generate appointments & allot to sales person & punch in GDMS - Influences customers to buy giving the Hyundai scheme and product information. - Prior confirmation from customer before Test drive - Handle customer queries & customer information...