Call Quality Analyst
6 days ago
Call Quality Analyst at Impact Guru
Are you passionate about maintaining high-quality customer interactions? Do you have a keen ear for detail and the ability to analyze and improve communication standards? If yes, this is the perfect opportunity for you
Position: Call Quality Analyst
What Youll Do:
Monitor and evaluate customer interactions to ensure quality standards
Identify areas for improvement and provide feedback to enhance customer experience
Work closely with the training and operations team to maintain excellence
Generate quality reports and insights to optimize performance
Ensure compliance with company guidelines and policies
What Were Looking For:
Experience in call quality analysis, customer service, or a related field
Strong analytical and listening skills
Excellent communication and reporting abilities
Attention to detail and a problem-solving mindset
Ability to work in a fast-paced environment
Looking for immediate joiners or candidates with a notice period of up to 15 days
Required Skills:
Types of Feedback – Ability to provide constructive and actionable feedback
Excel – Strong proficiency in data analysis and reporting
7 MCQ Tools – Experience in quality evaluation methodologies
Sandwich Method – Skilled in delivering feedback using the balanced approach
Good Communication – Excellent verbal and written skills for effective coordination
Why Join Impact Guru?
Be part of a dynamic, fast-growing team
Gain hands-on experience in quality analysis and customer service
Grow your career in a performance-driven environment
Location: Andheri East, Marol Naka
How to Apply: Send your CV to
Contact:
Join us now We are actively hiring immediate joiners or candidates with a notice period of up to 15 days. Don't miss this exciting opportunity
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