Call Quality Analyst

Job Description:-Hiring for Sales & Customer Care Quality Analyst for Novac Technology Solutions(Shriram Finance)Job profile:Performs call monitoring and provides trend data to management team.Uses quality monitoring data management system to compile and track performance at team and individual level.Provides actionable data to various internal support...

Monitor and evaluate voice interactions for quality assurance. Identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Required Candidate profileMinimum 1 year of experience as a quality analyst on papers Excellent communication in English. Call or Whatsapp @ / / /

Role & responsibilities:The primary task of the Quality Analyst is call monitoring and providing actionable insightTo gather information to help improve agent performance in the call centerQA have an evaluation form that will be used to capture the informationImplement scripts, record actual results and identify defectsSuggest creative and active solutions...

We're Hiring – Quality Analyst (Customer Service) Location: Vithalwadi (Kalyan)AtCELLBELL, we don't just make chairs – we create comfort that inspires productivity. Now, we're looking for a Quality Analyst who can ensure that every customer interaction reflects the same comfort, care, and quality our products deliver.What You'll Do:- Listen, review, and...

JOB DETAILS Role & Responsibility:  Call audit as per category of loan officers/advisors.  Sharing feedback of call monitoring observations.  Individual feedback on dispositions.  Send calibration calls to respective LMS managers.  Ident FUNCTIONAL AREA Quality Analysis× Call Audit× Quality Assurance / Testing× Quality Coach× Quality...

Quality Analyst (Outbound Telesales) | 9–6 job | Sun & alt Sat off | Audit calls, give feedback, ensure compliance | Exp in telesales QA preferred | Salary up to 30k in handWork location: Vashi, Belapur, Turbhe Required Candidate profileRelevant exp of min 6 months on papers is a must.Fluent coms.Ready to work in fix day shift, outbound telesales qa,...

We are looking for an innovative and experienced quality analyst to join our team. The quality analyst is responsible for developing and supporting the planning, design, and execution of test plans, test scripts, and process plans for projects. The successful candidate will work closely with various departments to perform and validate test cases based on...

Job DescriptionWhat You'll Do:Monitor and evaluate customer interactions to ensure quality standardsIdentify areas for improvement and provide feedback to enhance customer experienceWork closely with the training and operations team to maintain excellenceGenerate quality reports and insights to optimize performanceEnsure compliance with company guidelines...

Company DescriptionBrocussolutions is one of the leading providers of BPO services located in Navi Mumbai, specializing in outsourcing administrative back-office functions for major companies. We offer the best customized and most cost-effective solutions to meet your unique business needs. Our company helps organizations enhance their business by improving...

Role & responsibilitiesGather relevant data from various sources to prepare reports.• Exp in Chats, Call, Tickets and email monitoring.• Evaluate quality and accuracy of transactions/calls as per defined guidelines• Publish relevant Quality reports and provide right feedback for improving service qualityHandling BAU audits, C- sat Audits, Short call...