Call Quality Analyst

5 days ago


Mumbai, Maharashtra, India Impact Guru Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Call Quality Analyst at Impact Guru

Are you passionate about maintaining high-quality customer interactions? Do you have a keen ear for detail and the ability to analyze and improve communication standards? If yes, this is the perfect opportunity for you

Position: Call Quality Analyst

What Youll Do:

Monitor and evaluate customer interactions to ensure quality standards

Identify areas for improvement and provide feedback to enhance customer experience

Work closely with the training and operations team to maintain excellence

Generate quality reports and insights to optimize performance

Ensure compliance with company guidelines and policies

What Were Looking For:

Experience in call quality analysis, customer service, or a related field

Strong analytical and listening skills

Excellent communication and reporting abilities

Attention to detail and a problem-solving mindset

Ability to work in a fast-paced environment

Looking for immediate joiners or candidates with a notice period of up to 15 days

Required Skills:

Types of Feedback – Ability to provide constructive and actionable feedback

Excel – Strong proficiency in data analysis and reporting

7 MCQ Tools – Experience in quality evaluation methodologies

Sandwich Method – Skilled in delivering feedback using the balanced approach

Good Communication – Excellent verbal and written skills for effective coordination

Why Join Impact Guru?

Be part of a dynamic, fast-growing team

Gain hands-on experience in quality analysis and customer service

Grow your career in a performance-driven environment

Location: Andheri East, Marol Naka

How to Apply: Send your CV to

Contact:

Join us now We are actively hiring immediate joiners or candidates with a notice period of up to 15 days. Don't miss this exciting opportunity


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