Quality Analyst- Sales

23 hours ago


Mumbai, Maharashtra, India Brocus IT Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

As a skilled Quality Analyst, you will be responsible for monitoring and evaluating sales calls in our international voice process. Your main tasks will include: - Auditing inbound sales calls for quality and compliance - Providing constructive feedback to sales agents - Maintaining QA reports and performance dashboards - Identifying training needs - Collaborating with team leads to ensure quality standards are met To be successful in this role, you should meet the following qualifications: - Minimum 1-2 years of QA experience in international voice sales - Proficiency in using QA tools, call monitoring, and CRM systems - Strong analytical, listening, and communication skills - Willingness to work night shifts This is a full-time position with health insurance benefits included. The work schedule consists of evening shifts from Monday to Friday, with fixed shifts in either UK or US time zones. The work location is in person at Sanpada near Vashi Station.,


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