Quality Analyst For Insurance Sales
6 days ago
Job Title: Quality Analyst Insurance Outbound Sales
Location: Goregaon / Malad
CTC: Up to 4 LPA
Experience: 2-4 years
Job Overview:
We are hiring a Quality Analyst to monitor and improve the performance of our outbound sales team. The role involves call audits, compliance checks, feedback sharing, and ensuring high-quality customer interactions.
Key Responsibilities:
- Monitor outbound sales calls for quality and compliance
- Share feedback with agents and team leaders
- Ensure IRDAI compliance in sales calls
- Identify training needs and process gaps
- Prepare audit reports and quality dashboards
Requirements:
- 2-4 years of QA experience in sales
- Good knowledge of IRDAI guidelines
- Strong communication and analytical skills
- Proficient in MS Excel and QA tools
- Based in or willing to work from Thane
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