Quality Analyst Collections

3 days ago


Navi Mumbai, Maharashtra, India Conneqt Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Job Title: Outbound Collections Quality Analyst

Location: Thane, Maharashtra

Max CTC: 4,00,000 per annum

Key Responsibilities:

  • Monitor and evaluate outbound collections calls for quality and compliance.
  • Provide feedback to agents to improve performance and adherence to processes.
  • Prepare reports on call quality, trends, and agent performance.
  • Ensure agents follow legal and ethical collections guidelines.
  • Collaborate with teams to improve call quality and overall efficiency.

Requirements:

  • 1-2 years of experience in outbound collections or quality analysis.
  • Strong communication and analytical skills.
  • Knowledge of call monitoring systems and reporting tools.
  • Attention to detail and problem-solving skills.

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