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3 days ago
Job Title: Outbound Collections Quality Analyst
Location: Thane, Maharashtra
Max CTC: 4,00,000 per annum
Key Responsibilities:
- Monitor and evaluate outbound collections calls for quality and compliance.
- Provide feedback to agents to improve performance and adherence to processes.
- Prepare reports on call quality, trends, and agent performance.
- Ensure agents follow legal and ethical collections guidelines.
- Collaborate with teams to improve call quality and overall efficiency.
Requirements:
- 1-2 years of experience in outbound collections or quality analysis.
- Strong communication and analytical skills.
- Knowledge of call monitoring systems and reporting tools.
- Attention to detail and problem-solving skills.
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