
Collections Analyst
2 days ago
As a Collection Analyst at Branch International, you will be instrumental in optimizing our collections operations by meticulously managing third-party collection agencies and leveraging data to drive performance. Your role will involve end-to-end agency oversight, in-depth performance analysis, and the development of actionable strategies to ensure high collection rates and adherence to best practices. You will be a key player in enhancing our Management Information Systems (MIS) to provide clear, real-time insights into collections performance. You will be reporting to the Head of Collections, India
Responsibilities:
Agency Management & Optimization:
- Oversee the complete lifecycle of third-party collection agencies, from initial onboarding and comprehensive training to ongoing performance monitoring and compliance enforcement.
- Develop and implement strategic initiatives to enhance collection efficiency, improve agency productivity, and optimize overall performance.
- Proactively identify performance gaps within agency operations and recommend data-backed solutions to achieve and exceed collection targets.
- Maintain relations with collection agencies by monitoring and communicating their KPIs regularly
Performance Tracking & Reporting (MIS):
- Design, develop, and maintain robust Management Information Systems (MIS) for comprehensive collections performance reporting.
- Track, analyze, and compare agency performance using a variety of data-driven metrics, including collections performance reports
- Prepare and disseminate daily, weekly, and monthly performance reports and dashboards to internal stakeholders and external agency partners, highlighting key trends and insights.
- Conduct in-depth performance tracking to monitor individual agency and portfolio-level collections effectiveness, identifying areas for improvement and recognizing strong performance.
Communication & Collaboration:
- Facilitate regular performance review calls and quality assurance (QA) sessions with agencies to ensure consistent application of strategies and alignment with organizational goals.
- Address and resolve collection-related escalations promptly and effectively, prioritizing positive customer experience and operational efficiency.
- Collaborate cross-functionally with teams such as Compliance, Legal, Product, and Tech on projects aimed at process optimization, new feature rollouts, and data enhancement.
Process Improvement & Compliance:
- Continuously evaluate and refine collection strategies and Standard Operating Procedures (SOPs) to maximize operational outcomes and ensure strict adherence to regulatory requirements and internal policies.
- Contribute to the development of best practices in collections and agency management.
Qualifications
Must haves:
- 1+ years of experience in collections
- Deep understanding of excel and data analysis
- Good communicator and a team player
- Good presentation skills
- Passionate about improving processes and taking initiatives
Good to have:
- Experience with Fintech
- SQL knowledge
Benefits of Joining
- Mission-driven, fast-paced, and entrepreneurial environment
- Competitive salary and equity package
- A collaborative and flat company culture
- Fully-paid Group Medical Insurance and Personal Accidental Insurance
- Unlimited paid time off, including personal leave, bereavement leave, and sick leave
- Fully paid parental leave 6 months maternity leave and 3 months paternity leave
- Monthly WFH stipend alongside a one-time home office set-up budget
- $500 Annual professional development budget
- Team meals and social events — Virtual and In-person
-
Senior Analyst Credit and Collection
1 week ago
Mumbai, Maharashtra, India SITA Switzerland Sarl Full time ₹ 20,00,000 - ₹ 25,00,000 per yearOverview:WELCOME TO SITASITA is the leading specialist in air transport communications and information technology. We don't just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all...
-
AR Collection Analyst
1 week ago
Mumbai, Maharashtra, India NCR Corporation Full time ₹ 80,000 - ₹ 1,20,000 per yearJob Description• Under over-all direction of area manager, manage and assume responsibility for all aspects of credit extension and collection for a specific portfolio of customers• Confer with customer by telephone in attempt to determine reason for overdue payment; reviewing terms of sales, service, or credit contract with customer.• Research payment...
-
Junior Executive- Data Collection
2 days ago
Mumbai, Maharashtra, India CricViz Full time ₹ 4,00,000 - ₹ 6,00,000 per yearWe are seeking a passionate and detail-oriented individual to join our cricket data collection team as a Junior Executive, specializing in cricket. As a Junior Data Collector, you will be responsible for gathering accurate and timely cricket-related data from various sources, ensuring the quality and integrity of our sports database.Responsibilities●...
-
Business Analyst
2 days ago
Mumbai, Maharashtra, India Bm Cloud Consultancy Full time ₹ 4,00,000 - ₹ 8,00,000 per yearWe are looking for Business analyst profile for Ahmedabad location. The ideal candidate have experience fare collection, revenue model, and metro domain. Immediate joiner to 15 days notice period candidate preferred.
-
Quality Analyst
7 days ago
Mumbai, Maharashtra, India First Credit Services Inc. Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionFirst Credit Services is a leading company specializing in Digital Debt Collection and BPO, providing Accounts Receivable Management and Customer Service Outsourcing. With over 25 years of compliant collections and receivables management experience, we customize our approach to meet the unique needs of each client. Our innovative...
-
Business Analyst
2 weeks ago
Mumbai, Maharashtra, India Orrivon Strategies Full time US$ 60,000 - US$ 1,20,000 per yearJob Description:The Business Analyst will support organizational decision-making by collecting, analyzing, and interpreting data to provide actionable insights. The role focuses on understanding business needs, evaluating processes, and recommending solutions that improve efficiency and outcomes. The analyst will collaborate with various teams to ensure...
-
Data Analyst
3 days ago
Mumbai, Maharashtra, India, Maharashtra Gajalakshmi Financial Servvices Full timeCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Data Analyst located in Ballard Estate,Fort Mumbai. The Data Analyst will be responsible for collecting, processing, and analyzing data to provide insights that support business decisions. The role includes performing data modeling, creating reports,...
-
Data Analyst
2 days ago
Mumbai, Maharashtra, India NeuraLeap Hire (Formerly known as Super Scholar) Full time ₹ 8,00,000 - ₹ 15,00,000 per yearJob Title:Data Analyst Location:Charni Road, Mumbai Budget:₹8 – ₹15 LPA Working Days:6 Days a WeekAbout the Role:We are seeking an experienced and detail-orientedData Analystwith a minimum of 3 years of professional experience. The ideal candidate should have strong analytical skills, the ability to interpret complex datasets, and provide actionable...
-
Quality Analyst
2 weeks ago
Navi Mumbai, Maharashtra, India Iccs Full time ₹ 3,60,000 per yearUrgent Reuirement forQuality Analyst ( 1 years Insurance, Customer, Collection experienced )Premium processfluent or good English CommunicationSalary :- upto 30kLocation - GhansoliSalary date - 1st of every monthHR Akshada
-
Data Analyst Intern
6 days ago
Mumbai, Maharashtra, India The Sleep Company Full time ₹ 3,00,000 - ₹ 6,00,000 per yearCompany DescriptionFounded in 2019, The Sleep Company is India's fastest-growing comfort-tech brand, known for its revolutionary SmartGRID sleep technology.Role DescriptionThis is an on-site internship role for a Data Analyst Intern located in Mumbai.The Data Analyst Intern will be responsible for collecting, analyzing, and interpreting data to help guide...