Quality Analyst

Job Title: Quality Analyst - BPO (Sales Experience)Location: Malad (West), Mumbai, Maharashtra Job Type: Full-time | Work from Office (Onsite)Job Summary:Call 2 Connect is hiring an experienced Quality Analyst with a strong background in sales processes within a BPO environment. The ideal candidate will be responsible for monitoring and evaluating agent...

Job Description:-Hiring for Sales & Customer Care Quality Analyst for Novac Technology Solutions(Shriram Finance)Job profile:Performs call monitoring and provides trend data to management team.Uses quality monitoring data management system to compile and track performance at team and individual level.Provides actionable data to various internal support...

Company DescriptionAVYRO is an all-in-one Workforce Command Center designed specifically for the Architecture, Engineering, and Construction (AEC) industry. Our platform streamlines real-world, project-based workflows from recruitment to billing, eliminating clutter and silos. AVYRO integrates people, processes, and project operations in real-time, offering...

Monitor and evaluate voice interactions for quality assurance. Identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Required Candidate profileMinimum 1 year of experience as a quality analyst on papers Excellent communication in English. Call or Whatsapp @ / / /

We are looking for an innovative and experienced quality analyst to join our team. The quality analyst is responsible for developing and supporting the planning, design, and execution of test plans, test scripts, and process plans for projects. The successful candidate will work closely with various departments to perform and validate test cases based on...

Hello,Hiring for reputed Banking Inhouse project for Navi Mumbai.Designation : Quality Analyst.Shift : Day Shift6 Days workingQualification : Graduation MandatoryExcellent English is mandatoryMandatory to have BPO Exp in Voice process.Should be Quality Analyst on paper for minimum 1 year.Salary : Upto 30KInterviews will be only Face to face.Interested...

Company DescriptionBrocussolutions is one of the leading providers of BPO services located in Navi Mumbai, specializing in outsourcing administrative back-office functions for major companies. We offer the best customized and most cost-effective solutions to meet your unique business needs. Our company helps organizations enhance their business by improving...

Job Summary :We're looking for a highly experienced and technically proficient Quality Analyst to ensure the highest standards of quality and compliance across our customer support operations. With 5-7 years of specialized experience, you'll be the primary point of contact for monitoring and evaluating customer calls and for the identification,...

Urgent Reuirement forQuality Analyst ( 1 years Insurance, Customer, Collection experienced )Premium processfluent or good English CommunicationSalary :- upto 30kLocation - GhansoliSalary date - 1st of every monthHR Akshada

Role & responsibilities:The primary task of the Quality Analyst is call monitoring and providing actionable insightTo gather information to help improve agent performance in the call centerQA have an evaluation form that will be used to capture the informationImplement scripts, record actual results and identify defectsSuggest creative and active solutions...