Quality Analyst

Job Description:-Hiring for Sales & Customer Care Quality Analyst for Novac Technology Solutions(Shriram Finance)Job profile:Performs call monitoring and provides trend data to management team.Uses quality monitoring data management system to compile and track performance at team and individual level.Provides actionable data to various internal support...

Monitor and evaluate voice interactions for quality assurance. Identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Required Candidate profileMinimum 1 year of experience as a quality analyst on papers Excellent communication in English. Call or Whatsapp @ / / /

We are looking for an innovative and experienced quality analyst to join our team. The quality analyst is responsible for developing and supporting the planning, design, and execution of test plans, test scripts, and process plans for projects. The successful candidate will work closely with various departments to perform and validate test cases based on...

Company DescriptionBrocussolutions is one of the leading providers of BPO services located in Navi Mumbai, specializing in outsourcing administrative back-office functions for major companies. We offer the best customized and most cost-effective solutions to meet your unique business needs. Our company helps organizations enhance their business by improving...

Role & responsibilities:The primary task of the Quality Analyst is call monitoring and providing actionable insightTo gather information to help improve agent performance in the call centerQA have an evaluation form that will be used to capture the informationImplement scripts, record actual results and identify defectsSuggest creative and active solutions...

We are actively hiring for #Quality Analyst Location- #Malad, Mumbai Shift- Rotational Shifts (including #nightshifts with 5 days working and 2 rotational week offs).#Immediate joiners preferred Skills Required- -1 year on paper experience as a #QA.- Conduct #qualityaudits, #callmonitoring #feedback sessions and #rootcauseanalysis to identify areas for...

JOB PROFILE Department : Retail SalesDesignation: Quality Analyst Reporting to: Zonal Head Reportees: Individual role Key Deliverables / Accountabilities ResponsibilitiesResponsible to map clients internally as per the assigned quality parameters.Responsible to analyze New Client Quality .Being a strong link between the Sales and the Dealing team to...

Call Quality Analyst at Impact Guru Are you passionate about maintaining high-quality customer interactions? Do you have a keen ear for detail and the ability to analyze and improve communication standards? If yes, this is the perfect opportunity for youPosition: Call Quality Analyst What Youll Do: Monitor and evaluate customer interactions to ensure quality...

JOB DESCRIPTION Description: The Quality Analyst role within Lending is responsible for the review of Specialist activities within Lending Services. The scope of the work performed by a Quality Analyst is procedure and compliance adherence; the Customer experience; the judgmental decision. The focus of the review is to identify the level of adherence to...

Title: Quality Assurance Analyst - L1 Requisition ID: 67727 City: Mumbai Country/Region: IN DoConduct process quality audits as per plan Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week Prepare findings from...