Call Quality Specialist

20 hours ago

Navi Mumbai, Maharashtra, India Xl Dynamics Full time ₹ 3,00,000 - ₹ 6,00,000 per year
  • Position: Call Quality Specialist
  • Job Shift: Day/Mid
  • Experience: Minimum 1 year
  • Education: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision.
  • Job Location: Navi Mumbai, Mumbai, Bengaluru, Kolkata, Pune, Noida, Indore, Lucknow, Chennai.
  • Salary Range: ₹ 4,50,000 – ₹ 6,00,000 p.a

Key Responsibilities:

  • Listening to call recordings for the calls made or received by the associates to check required quality parameters are achieved.
  • Ensure effective customer service has been provided on call by respective associates.
  • Scoring of calls based on call quality parameters like soft skills, process goals, customer service, Telephone Etiquette and documentation.
  • Providing inputs for the betterment of the process.
  • Analyzing customer's feedback or complaints to determine the root cause and prepare a plan of action to avoid similar issues in the future.

SKILLS/EXPERTISE:

  • Excellent verbal and written communication skills.
  • Should have good command over English language
  • Good listening skills
  • Ready to learn and understand new process and implement new updates
  • Should have knowledge of call quality parameters

Note:

  • Salary will not be a constraint for the right candidate and it may vary based on experience and skill set.
  • Candidates who have appeared for our selection process in the last 3 months are not eligible for this opening.
  • Candidates with notice period of more than 30 days (non-negotiable), are requested not to apply.

  • Quality Analyst

    2 weeks ago

    Mumbai, Maharashtra, India Call 2 Connect Full time

    Job Title: Quality Analyst - BPO (Sales Experience)Location: Malad (West), Mumbai, Maharashtra Job Type: Full-time | Work from Office (Onsite)Job Summary:Call 2 Connect is hiring an experienced Quality Analyst with a strong background in sales processes within a BPO environment. The ideal candidate will be responsible for monitoring and evaluating agent...

  • Quality Assurance Specialist

    1 week ago

    Navi Mumbai, Maharashtra, India beBeeQualityAssurance Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Quality Assurance Specialist", "Job Description:", "As a Quality Assurance Specialist, you will be responsible for ensuring the highest quality standards are met in our testing process. Your expertise will play a crucial role in maintaining the organization's reputation by delivering defect-free software products.", "Required Skills and...

  • Quality Assurance Specialist

    2 weeks ago

    Navi Mumbai, Maharashtra, India beBeeQuality Full time US$ 80,000 - US$ 1,20,000

    Job Title: Quality Assurance Specialist">Job Description:">Audit calls, interactions and transactions for aligned teammates.">Coach teammates for performance improvement (campaign specific).">Report performance for an aligned span on a daily/weekly/monthly basis.">Provide inputs and basis audits for briefings and training which need identification.">Partner...

  • Quality Assurance Specialist

    2 weeks ago

    Navi Mumbai, Maharashtra, India beBeeQuality Full time ₹ 3,00,000 - ₹ 8,00,000

    Job Title: Quality Assurance SpecialistWe are seeking a detail-oriented Quality Assurance Specialist to oversee quality control processes. In this role, you will be responsible for monitoring product quality throughout various stages of production.Key Responsibilities:Ensure compliance with quality standards and regulatory requirementsConduct regular...

  • High-Performance Quality Executive

    2 weeks ago

    Navi Mumbai, Maharashtra, India beBeeQuality Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Quality Assurance Specialist We are seeking a highly skilled Quality Assurance Specialist to join our team. This individual will be responsible for ensuring the highest standards of quality control and management in customer relationship management processes. They will conduct quality audits, analyze CRM data, collaborate with cross-functional teams to...

  • API Quality Assurance Specialist

    1 week ago

    Navi Mumbai, Maharashtra, India beBeeQuality Full time ₹ 42,00,000 - ₹ 78,00,000

    API Quality Assurance SpecialistWe are seeking a detail-oriented and organized API Quality Assurance Specialist to join our team. As an API Quality Assurance Specialist, you will be responsible for testing and ensuring the quality of our APIs.Key Responsibilities:Perform comprehensive testing using Postman to verify results meet standard specifications and...

  • Print Quality Assurance Specialist

    2 weeks ago

    Navi Mumbai, Maharashtra, India beBeeQuality Full time ₹ 3,50,000 - ₹ 5,50,000

    Print Quality Assurance Specialist Job DescriptionOur company seeks a Print Quality Assurance Specialist to oversee the quality of printed packaging products. The successful candidate will ensure that our products meet the highest standards of quality and safety.Key Responsibilities:1. Conduct regular inspections of printed packaging products to identify any...

  • Chief Quality Specialist

    2 weeks ago

    Navi Mumbai, Maharashtra, India beBeeQuality Full time US$ 90,000 - US$ 1,20,000

    Quality Assurance LeaderJob DescriptionMain responsibilities include managing a team for quality delivery of an entire account.Manage quality profile for a customer service process and participate in designing call monitoring formats and quality standards.Define Quality Framework, CTQs and implement Quality Control Plan.Conduct audits as per defined...

  • Calling Operations Specialist

    2 weeks ago

    Navi Mumbai, Maharashtra, India beBeeCustomerFocused Full time US$ 3,04,000 - US$ 5,12,960

    About the Role:">>We are seeking a motivated and customer-focused Calling Executive to take up this challenging assignment in Navi Mumbai, India.>The ideal candidate will be responsible for handling reminder calling and inbound customer interactions, delivering exceptional customer service, and meeting set targets.>Key Responsibilities:>>Manage reminder...

  • Senior Quality Operations Specialist

    2 weeks ago

    Navi Mumbai, Maharashtra, India beBeeQuality Full time ₹ 15,00,000 - ₹ 28,00,000

    Job DescriptionQuality Operations Specialist RoleWe are seeking a highly skilled Quality Operations Specialist to join our team. As a Quality Operations Specialist, you will play a critical role in ensuring the quality of our products and services.Complaints Management: Receive and review initiated complaints in our QMS tool. Process technical complaints for...