Call Quality Specialist

Roles & Responsibilities:Regularly monitor and evaluate advisor - customer interactions by listening to call recordings to assess adherence to quality standards, and proper call handling procedures, and identify areas for improvement.Call Quality Assurance collaborate with training teams to develop and deliver targeted training, programs based on identified...

Collateral & Margin Call Specialist – Client Clearing Group We're hiring Collateral & Margin Call Specialist – Client Clearing Group Experience: 3 5 years Notice Period: Immediate Joiners -30 Days About the Role: Join our Client Clearing Group, where you'll play a key role in managing client collateral for trades cleared through centralized...

What's the role?As a Sr Quality Specialist, you will be providing expert business analysis on projects and product quality to enable product and process reengineering within Data Engineering and Operations (DE&O). You will utilize Risk Based thinking along with advanced analytical and problem-solving techniques to lead project teams to develop and implement...

Company DescriptionNOCIL Limited, part of the Arvind Mafatlal Group (AMG) of Industries, is the largest rubber chemicals manufacturer in India, with state-of-the-art technology for producing rubber chemicals. Our well-recognized brands, including PILFLEX Anti-degradants, PILNOX Antioxidants, and PILCURE Accelerators, serve both domestic and international...

Job Title: Lead Call Centre Quality & InsightsDepartment: Inside Sales - Process ExcellenceReports To: DGM Inside Sales (L&T SuFin)Employment Type: Off-roll (Team Lease Payroll)Location: [Call Centre Goregaon East]Role OverviewThe Lead Call Centre Quality & Insights will function as an individual contributor responsible for driving quality assurance, process...

Experience: Minimum 1 to 3 Years Experience in a USA/UK-Based Call CenterKey Responsibilities:1. Answer Incoming Calls:o Professionally and efficiently handle incoming customer calls, addressing inquiries and providing appropriate solutions.o Ensure each customer interaction is handled promptly and courteously.2. Provide Information & Support:o Assist...

Job descriptionGreetings from We are proud to get Certified as Great Place to Work '2024Who are we:-Home Bazaar Services Pvt Ltd is India's leading Property Advisor with an immense history of successful client satisfaction. With 11+ years of expertise, we analyze and cater to the client's requirements and have assisted thoroughly in their property buying...

Job Title: Outbound Collections Quality AnalystLocation: Thane, MaharashtraMax CTC: 4,00,000 per annumKey Responsibilities:Monitor and evaluate outbound collections calls for quality and compliance.Provide feedback to agents to improve performance and adherence to processes.Prepare reports on call quality, trends, and agent performance.Ensure agents follow...

We're hiring a Quality Analyst to manage call audits, ensure feedback closures, drive process improvements, and lead quality training. BPO QA experience, strong analytical skills, MS Office proficiency, and Six Sigma knowledge preferred.

Handle inbound and outbound calls related to hospital services, appointments, and patient queries.Provide accurate information about doctors, departments, OPD/IPD services, and hospital facilities.Assist patients in scheduling, rescheduling, or canceling appointments.Record and update patient details in the hospital system.Coordinate with various departments...