Call Quality Specialist

Roles & Responsibilities:Regularly monitor and evaluate advisor - customer interactions by listening to call recordings to assess adherence to quality standards, and proper call handling procedures, and identify areas for improvement.Call Quality Assurance collaborate with training teams to develop and deliver targeted training, programs based on identified...

Designation: Call Quality Analyst-(BPO Call Center)Language : Marathi /HindiLocation : Koperkhairane , Navi MumbaiSalary-upto 28,000Role and Key Responsibilities:* Conduct Quality audits on Calls and share feedback with agents.* Conduct compliance and Quality checks and ensure timely reporting.* Drive continuous improvement - make recommendations and drive...

Collateral & Margin Call Specialist – Client Clearing Group We're hiring Collateral & Margin Call Specialist – Client Clearing Group Experience: 3 5 years Notice Period: Immediate Joiners -30 Days About the Role: Join our Client Clearing Group, where you'll play a key role in managing client collateral for trades cleared through centralized...

What's the role?As a Sr Quality Specialist, you will be providing expert business analysis on projects and product quality to enable product and process reengineering within Data Engineering and Operations (DE&O). You will utilize Risk Based thinking along with advanced analytical and problem-solving techniques to lead project teams to develop and implement...

Company DescriptionNOCIL Limited, part of the Arvind Mafatlal Group (AMG) of Industries, is the largest rubber chemicals manufacturer in India, with state-of-the-art technology for producing rubber chemicals. Our well-recognized brands, including PILFLEX Anti-degradants, PILNOX Antioxidants, and PILCURE Accelerators, serve both domestic and international...

Hiring: Quality Analyst / Quality Coach Call Monitoring & TrainingLocation: ITM Group of Institutions, Nerul, Navi MumbaiRole Overview: Were looking for a Quality Analyst to monitor and evaluate counselors' calls to ensure high standards of communication, product knowledge, sales effectiveness, and script compliance. The role involves giving constructive...

Urgent Opening for a Quality Analyst at Leading BPO Company in Mahape Role: Full-time Quality Analyst Location: Mahape, Navi Mumbai Role Description: As a Quality Analyst, you will play a crucial role in overseeing quality control, conducting analytical assessments, and managing quality assurance processes. You'll also be responsible for mentoring and...

Experience: Minimum 1 to 3 Years Experience in a USA/UK-Based Call CenterKey Responsibilities:1. Answer Incoming Calls:o Professionally and efficiently handle incoming customer calls, addressing inquiries and providing appropriate solutions.o Ensure each customer interaction is handled promptly and courteously.2. Provide Information & Support:o Assist...

Job Title: Lead Call Centre Quality & InsightsDepartment: Inside Sales - Process ExcellenceReports To: DGM Inside Sales (L&T SuFin)Employment Type: Off-roll (Team Lease Payroll)Location: [Call Centre Goregaon East]Role OverviewThe Lead Call Centre Quality & Insights will function as an individual contributor responsible for driving quality assurance, process...

Greetings from Who are we?Home Bazaar Services Pvt Ltd is India's leading Property Advisor with an immense history of successful client satisfaction. With 12+ years of expertise, we analyze and cater to the client's requirements and have assisted thoroughly in their property buying journey. With the support of 350+ Property experts, we have been awarded...