Customer Support
1 week ago
We are seeking a dedicated and energetic **Customer Support Representative** to join our team at ICICI Lombard. As a Customer Support Representative, you will be responsible for providing excellent customer service to our policyholders. This role requires individuals with strong communication skills and a passion for assisting customers with their inquiries.
**Key Responsibilities**:
- Assist customers with understanding policy details, coverage, and claim processes.
- Resolve customer complaints, provide accurate information, and guide them through claim filing.
- Ensure customer satisfaction by providing solutions in line with company policies and values.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other teams to resolve customer issues effectively.
- Promote products and services, offering advice or alternative solutions where applicable.
- Ensure compliance with internal policies, guidelines, and industry regulations.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Supplemental Pay:
- Performance bonus
- Shift allowance
- Yearly bonus
Work Location: In person
**Speak with the employer**
+91 7569780715
Application Deadline: 07/02/2025
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