
Customer Support Executive
4 days ago
Company : Garudavega
Position :Customer Support Representative & CCD
Qualification : Graduation
Location : Begumpet
Working days : 06
Department : Customer Support
Key Responsibilities:
Provide clear, accurate, and timely resolutions to customer issues
Manage communication across different time zones and regions
Maintain detailed and organized records of customer interactions
Collaborate with other teams (e.g., Operations, Accounts, Sales, IT) to resolve complex issues
Use ticketing systems to track and resolve cases efficiently
Escalate unresolved or complex issues as needed
Handling and Managing the To-pay shipments - End to End
Required Skills and Qualifications:
Strong written communication skills, with the ability to craft clear, concise, and professional messages
Experience with customer service tools or CRM systems (e.g., Zendesk, Salesforce and Freshdesk)
Understanding of cultural differences in communication and customer service
Availability to work in varying shifts, based on business needs and international time zones
Day Shift:
- 09:00 AM - 06:00 PM
10:00 AM - 07:00 PM
Night Shift:
- 06:00 PM - 03:00 AM
11:00 PM - 08:00 AM
Pay: ₹100,000.00 - ₹200,000.00 per year
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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