Customer Support Executive

4 days ago


Begumpet Hyderabad Telangana, India Heron Strategic Consulting Pvt. Ltd. Full time

Company : Garudavega

Position :Customer Support Representative & CCD

Qualification : Graduation

Location : Begumpet

Working days : 06

Department : Customer Support

Key Responsibilities:
Provide clear, accurate, and timely resolutions to customer issues

Manage communication across different time zones and regions

Maintain detailed and organized records of customer interactions

Collaborate with other teams (e.g., Operations, Accounts, Sales, IT) to resolve complex issues

Use ticketing systems to track and resolve cases efficiently

Escalate unresolved or complex issues as needed

Handling and Managing the To-pay shipments - End to End

Required Skills and Qualifications:
Strong written communication skills, with the ability to craft clear, concise, and professional messages

Experience with customer service tools or CRM systems (e.g., Zendesk, Salesforce and Freshdesk)

Understanding of cultural differences in communication and customer service

Availability to work in varying shifts, based on business needs and international time zones

Day Shift:

- 09:00 AM - 06:00 PM

10:00 AM - 07:00 PM

Night Shift:

- 06:00 PM - 03:00 AM

11:00 PM - 08:00 AM

Pay: ₹100,000.00 - ₹200,000.00 per year

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



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