Customer Support

1 week ago

Begumpet Hyderabad Telangana, India VantageRMS Full time ₹ 1,80,000 - ₹ 2,40,000 per year

Job Title: Customer Support Executive – Insurance Sector

Location: Begumpet,Hyderabad

Job Type: Full-Time

Salary: ₹15,000 – ₹20,000 per month (Freshers & Experienced)

Job Description:

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives in the insurance sector. The role involves assisting customers with policy details, claims, renewals, and general inquiries to ensure a smooth and positive experience.

Key Responsibilities:

  • Handle customer queries via calls, emails, and chats.
  • Provide accurate information about insurance products, policies, and services.
  • Assist customers with claims, payments, and policy renewals.
  • Maintain proper records of customer interactions in CRM systems.
  • Follow up with customers to ensure their issues are resolved.
  • Coordinate with internal teams for complex or escalated cases.
  • Meet service quality and customer satisfaction targets.
  • Guide customers on available products and suitable options.
  • Ensure compliance with company policies and procedures.
  • Deliver professional and empathetic customer service at all times.

Requirements:

  • Good communication skills in Hindi and English.
  • Basic computer knowledge.
  • Freshers and experienced candidates can apply.
  • Positive attitude and customer-first approach.
  • Experience in customer support/BPO/insurance is an advantage.

Perks & Benefits:

  • Salary: ₹15,000 – ₹20,000/month
  • Performance-based incentives
  • Training and onboarding provided
  • Career growth opportunities
  • Supportive and professional work culture

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Education:

  • Bachelor's (Required)

Language:

  • English (Required)
  • Hindi (Required)

Work Location: In person

Speak with the employer

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