Customer Support

3 days ago

Begumpet Hyderabad Telangana, India VantageRMS Full time

**Job Description: Customer Support Executive**

We are looking for a dedicated and customer-focused individual to join our team as a **Customer Support Executive**. In this role, you will be the first point of contact for our customers, providing support and solutions across various channels.

**Roles and Responsibilities**:

- **Claims Assistance**: Help customers with filing, tracking, and resolving insurance claims.
- **Issue Resolution**: Identify and resolve customer problems promptly and professionally.
- **Policy Services**: Process customer requests including policy renewals, updates, amendments, and cancellations.
- **Billing Support**: Assist with payment processing, billing inquiries, and clarifications.
- **Product Upselling**: Recommend additional insurance products based on customer needs.
- **Record Maintenance**: Document all interactions and ensure accurate record-keeping.
- **Customer Feedback**: Gather feedback and report insights to improve service and offerings.
- **Compliance**: Follow internal guidelines and maintain data confidentiality and regulatory compliance.

**Requirements**:

- Strong communication and interpersonal skills
- Basic computer knowledge
- Problem-solving ability and customer-first mindset

**Salary**: ₹15,000/month (Freshers) - ₹20,000/month (Experienced)

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental Pay:

- Joining bonus
- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

**Speak with the employer**
+91 7569780715

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