Customer Support

3 days ago

Begumpet Hyderabad Telangana, India VantageRMS Full time

Roles and Responsibilities:
1. Addressing Customer Inquiries: Provide accurate information regarding products, services, and policies across various communication channels.

2. Managing Claims Process: Assist customers with filing and following up on claims, ensuring proper documentation and timely resolution.

3. Troubleshooting and Issue Resolution: Resolve customer complaints or issues by identifying problems and offering appropriate solutions in a timely manner.

4. Processing and Updating Customer Requests: Handle requests for policy renewals, cancellations, amendments, and updates to customer details.

5. Providing Support for Payments and Billing Inquiries: Assist customers with premium payments, billing issues, and clarification of charges or refunds.

6. Upselling and Cross-Selling Insurance Products: Suggest relevant additional products or services to customers based on their needs and current coverage.

7. Maintaining Accurate Records: Keep detailed and up-to-date records of customer interactions, requests, and resolutions in the system.

8. Providing Feedback and Reporting: Collect customer feedback and provide insights to management to improve products and services.

9. Ensuring Compliance with Company Policies: Adhere to company guidelines, regulatory standards, and ensure data protection when handling customer information.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 7569780715
Application Deadline: 22/02/2025

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