Executive - Customer Support - Female

16 hours ago

Begumpet Hyderabad Telangana, India SRI BALAJI MAXMAIL PVT LTD Full time

**Customer Support Executive Job Description**

We are looking for a qualified Customer Support Executive to display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring with the team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

**Roles & Responsibilities**:

- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Planning the training and standardization of service delivery.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.

Skills Required:

- Excellent interpersonal and written and oral communication skills.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
- Fluent in English, Hindi and Local Language

**Educational Qualification**: Any Graduation

**Experience**:0-3 years

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Leave encashment
- Provident Fund

Work Location: In person

**Speak with the employer**
+91 9063420760

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