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Chat Support Executive

2 weeks ago

Mumbai Maharashtra, India Grace Staffing Services Full time

**WE ARE HIRING FOR GRACE STAFFING SERVICES**

**Job Title**: Customer Service Executive (Chat Process)
**Shift**: US Rotational Shifts (9 hours)
**Working Days**: 5 Days a Week (2 Rotational Offs)
**Mode**: Work-from-office

We are hiring **Customer Service Executives** for a **chat-based support** role. You'll assist international customers, primarily from the US, through live chat. The role requires flexibility for **night shifts** and working in **rotational shifts**.

**Key Responsibilities**:

- Provide efficient, friendly chat support to customers.
- Resolve customer issues and inquiries.
- Maintain accurate documentation of all interactions.
- Meet team KPIs (response time, resolution time, customer satisfaction).

**Eligibility**:

- **Strong written communication skills** in English.
- Must be open to working in **night shifts** and **rotational shifts**.
- **Pick-up and drop-off** transportation provided.
- Must have **relevant documents** (ID proof, education certificates).

**What We Offer**:

- Competitive salary and incentives.
- drop-off provided by the company.
- Learning and growth opportunities.

**Job Types**: Full-time, Permanent, Fresher

Pay: Up to ₹27,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Evening shift
- Night shift
- Rotational shift
- US shift

Supplemental Pay:

- Overtime pay
- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (required)

**Location**:

- Mumbai, Maharashtra (required)

Work Location: In person