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Chat Support Executive

2 weeks ago

Mumbai Maharashtra, India Nexus pro services Full time

ob Title: Chat Support Executive

Location: Mumbai, Maharashtra

Salary Range: ₹22,000 - ₹34,000 per month

(Rotational Shifts / Night Shifts)

**Job Description**:
We are seeking a dedicated and customer-focused Chat Support Executive to join our growing team in Mumbai. As a Chat Support Executive, you will be the first point of contact for our customers, handling queries via chat in a professional, timely, and effective manner.

Key Responsibilities:
Respond promptly and professionally to customer inquiries via live chat.

Resolve product or service problems by clarifying customer complaints, determining the cause, and providing appropriate solutions.

Escalate unresolved issues to the appropriate internal teams.

Maintain detailed and accurate records of customer interactions.

Ensure high levels of customer satisfaction through excellent service.

Follow communication procedures, guidelines, and policies.

Work collaboratively with team members and support departments to enhance customer experience.

**Requirements**:
Minimum HSC (12th pass); graduates preferred.

0-2 years of experience in customer service/chat support (Freshers welcome).

Excellent written communication skills in English.

Basic computer knowledge and typing speed of at least 30 WPM.

Ability to work in rotational shifts, including night shifts.

Strong problem-solving skills and attention to detail.

Customer-centric attitude with the ability to remain calm under pressure.

Compensation & Benefits:
**Salary**: ₹22,000 - ₹34,000 (Based on experience and interview performance)

Performance Bonus

Cab Facility (Pick-up & Drop)

Food Facility (Subsidized or Free Meals)

Night Shift Allowance

Employee Engagement Activities and Growth Opportunities

5 Working days, 2 rotational week off.

**Job Types**: Full-time, Permanent

Pay: ₹22,000.00 - ₹34,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift

Supplemental Pay:

- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 9783222277