
Customer Support
2 days ago
Prerequisites:
1. Excellent Communication Skills:
- Provide timely and accurate information to customers, addressing their queries and concerns.
2. Educational Background:
- Strong understanding of financial concepts and principles will be an added advantage.
3. Field Support:
- Willingness to travel and meet clients on-field to understand their requirements and provide personalized support.
- Collaborate with the sales team to ensure seamless coordination in addressing customer needs.
4. Customer Relationship Management:
- Build and maintain positive relationships with clients by understanding their needs and delivering exceptional service.
- Proactively identify opportunities to enhance customer satisfaction and loyalty.
5. Problem Resolution:
- Investigate and resolve customer issues promptly, ensuring a high level of customer satisfaction.
- Escalate complex issues to the appropriate department for resolution and follow up to ensure timely resolution.
6. Documentation and Reporting:
- Maintain accurate and detailed records of customer interactions and transactions.
- Generate reports on customer feedback and provide insights to improve overall customer experience.
Additional Skills:
- Knowledge of financial products and services.
- Ability to work independently and collaboratively within a team.
- Problem-solving and critical-thinking skills.
**Benefits**:
- Competitive salary
- Health and wellness benefits
- Career growth opportunities
Pay: ₹40,000.00 per month
Schedule:
- Day shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 8767497572
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