Retention Executive

1 week ago

Noida Uttar Pradesh, India DynamicHire Solutions Full time

**Job Summary**:
**Key Responsibilities**:

- Engage with existing customers to understand their needs and concerns.
- Provide timely and effective solutions to ensure high customer satisfaction.
- Identify reasons for cancellations or dissatisfaction and implement corrective measures.
- Promote product features and offers to encourage renewals or continued engagement.
- Maintain detailed records of customer interactions and follow-ups.
- Work closely with the sales and customer service teams to align retention strategies.
- Meet retention targets and KPIs set by the management.

**Requirements**:

- Minimum 6 months of experience in customer retention, sales, or customer service.
- Excellent communication and interpersonal skills.
- Ability to handle objections and work in a target-driven environment.
- Strong problem-solving and negotiation skills.

**Preferred Qualifications**:

- Bachelor’s degree in Business, Marketing, or related field.
- Experience in BPO, telecom, SaaS, or subscription-based industries is a plus.

Both Side Cab and One time Meal In Night Shift only

Pay: ₹40,000.00 - ₹55,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Night shift
- Rotational shift

**Experience**:

- Customer retention: 1 year (required)

**Language**:

- Spanish (required)
- English (required)

Work Location: In person

**Speak with the employer**
+91 8744008593

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