Agm - Retention & Revenue Enhancement

4 days ago

Noida, India Vodafone Idea Full time

Job Req ID: 40439- Location: Noida, IN- Function: Other- About:
**Role**

Retention & Revenue Enhancement Lead

**Job Level/ Designation
Proposed M2

**Function / Department**

Customer Service/Retention and Collection

**Reports to**

Retention and Collection Head (M3)

**Location**

Partner locations

**Job Purpose**

Responsible for delivery of Business KPIs with the help of resources deployed by outsourced partners

**Key Result Areas/Accountabilities**
- Effective deployment of human resources approved for each process on campaigns
- Effective deployment of Dialer strategy to ensure optimal business outcomes
- Ensure excellent customer experience at the OBCC centers.
- Provide necessary insights and corrective actions to enhance campaign effectiveness
- Work with Key stake holders including partners, Corporate verticals and cluster teams
- Monitor Capacity Planning and Execution at the site along with spends
- Deliver Business KPIs including: retention targets, Revenue enhancement, plan upgrades etc.

**Core
- Competencies, Knowledge, Experience**
- Good understanding about Post-paid & prepaid processes
- Understanding about OBCC operations, Partner Management
- Ability to deliver through inter personal skills, people management
- Strong Execution Skills & Communication skills
- Sales experience is an added advantage

**Must have technical / professional qualifications**
- Graduate/Post Graduate/ MBA with 7-10 years of experience in various customer service roles, preferably Front end facing roles
- Knowledge of various systems, process and reporting tools
- Good analytical abilities

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