Customer Relationship Executive

6 days ago

Faridabad Haryana, India ATLETA SPORTSWEAR Full time

Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Build and maintaining profitable relationships with key customers.
- Oversee the relationship with customers handled by your team.
- Resolve customer complaints quickly and efficiently.
- Keep customers updated on the latest products in order to increase sales.
- Utilize company resources to develop a filing system that keeps all active sales files available digitally and in hard copy form.
- Ensure the inventory of custom sales presentation materials such as brochures and presentation folders is always up to date.
- Act as the primary customer service contact for clients who have questions about their accounts or our products.
- coordinating the sales team by managing schedules, filing important documents and communicating relevant information.
- Ensuring the adequacy of sales-related equipment or material.
- Responding to complaints from customers and give after-sales support when requested.
- Store and sort financial and non-financial data in electronic form and present reports.
- Handle the processing of all orders with accuracy and timeliness.
- Inform clients of unforeseen delays or problems.
- Monitor the teams progress, identify shortcomings and propose improvements.
- Assist in the preparation and organizing of promotional material or events.
- Ensure adherence to laws and policies.

**Sales Coordinator qualifications and skills**:

- 2 to 4 years of sales experience.
- Any Graduate or Diploma.
- Strong proficiency in Microsoft Excel, Word, and Access.
- Ability to work well in a fast-paced environment.
- Excellent team development and leadership skills.

**Salary**: ₹18,000.00 - ₹28,000.00 per month

Schedule:

- Monday to Friday

**Experience**:

- total work: 3 years (preferred)
- Customer service: 3 years (preferred)

**Language**:

- English (required)

Ability to Commute:

- Faridabad, Faridabad, Haryana (required)

Ability to Relocate:

- Faridabad, Faridabad, Haryana: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9773827600

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