Customer Care Executive

4 days ago

Gurgaon Sector Gurugram Haryana, India Elevate X Solutions Full time

**Job Title**: Customer Success Executive - German, (B tech Graduate, C1 certified in German, upto B2)

**Location**: Gurgaon, India
**Work Schedule**: 5 Days Working, Rotational Shifts

**About the Role**:
We are looking for a dynamic **Customer Success Executive** who is fluent in **German,** to join our growing team. In this role, you will be responsible for managing customer relationships, resolving queries, and ensuring customer satisfaction. If you have excellent communication skills, a problem-solving mindset, and a passion for delivering exceptional customer service, we’d love to hear from you

**Key Responsibilities**:
**Customer Relationship Management**: Build strong relationships with clients by understanding their needs and providing tailored solutions.
**Proactive Engagement**: Identify opportunities to improve customer experience and reduce churn by addressing pain points.
**Collaboration**: Work closely with internal teams, to enhance the overall customer journey.
**Process Improvement**: Suggest and implement best practices for customer success and support.

**Requirements**:
**Language Proficiency**: Must be fluent in **German**
**Education**: Bachelor’s degree in any discipline.
**Experience**: Min 1 year in Customer Success, Customer Support, or a similar role.
**Communication Skills**: Excellent verbal and written communication in English and one of the required languages.
**Tech-Savvy**: Comfortable using CRM tools and customer support software.
**Problem-Solving Ability**: A proactive and customer-first approach to handling queries.
**Flexibility**: Willing to work in **rotational shifts** to support global customers.

**What We Offer**:
Competitive salary and benefits package
Career growth opportunities in a dynamic and fast-paced environment
A diverse and inclusive workplace with global exposure
Learning and development programs to enhance your skills

**How to Apply**:
Join us in delivering world-class customer experiences

Pay: ₹600,000.00 - ₹750,000.00 per year

**Benefits**:

- Paid time off

License/Certification:

- C-Level Certification in desired language (required)

Work Location: In person

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