Customer Care Executive
1 day ago
**Position**: Customer Care Executive
**Location**: Gurugram, Sector 67
**Experience**: 3-4 Years
**Company Name**:Trishveda Retail Company**
**Our Brands**:
- **Guppy Moms** - Premium Range of Tea
- **August Bio Science** - Natural Hair Care & Skin Care
**Qualification**: Minimum Graduate
**Responsibilities**:
- Handle inbound & outbound calls (existing and new customers).
- Manage and resolve customer complaints in a professional manner.
- Build and maintain strong customer relationships to ensure retention.
- Conduct WhatsApp marketing campaigns to engage and inform customers.
- Collect and analyze customer feedback to improve services and products.
- Handle abandoned calls and ensure timely follow-ups.
- Provide product knowledge and support to enhance customer experience.
**Key Skills Required**:
- Strong communication and interpersonal skills.
- Customer complaint handling & retention.
- WhatsApp marketing & customer engagement.
- Problem-solving with a customer-first approach.
- Ability to multitask and manage high call volumes.
**Salary**: Best as per industry norms
**How to Apply**:
Or call / WhatsApp your resume at **6239501447** (Call between **10 AM to 4 PM**)
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Paid sick time
Expected Start Date: 01/10/2025
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