IT Helpdesk Technician

5 days ago

Navi Mumbai, India LOGISERVE PVT LTD Full time

An IT Help Desk Technician is responsible for providing technical support and assistance. Must know about Networking, BPO Software, CRM, WFM, Domains, and Call Center Dialers.

Roles and Responsibilities

Experience with Workforce Management software (performance tracking, reporting)
Provide technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
Analyze performance data to identify opportunities to operate more effectively and efficiently.
Support site-level resources with real-time management of schedule adherence and productivity.
Support adding and removing new hires and leavers from WFM systems.

Experience in Engagement Management
Problem-solving skills
Strong understanding of operating systems, software, and devices
Verbal and written communication skills
Workforce Coordination
Experience in client product support
Proven experience in operating and directly handling scope of more than 30+ FTEs
Know-how in managing real-time adherence in different lines of business in a multi-skill environment simultaneously (shrinkage, outages, under/over staffing, etc.)
Knowledge of WFM tools
Advanced Excel skills
Must have dialler knowledge & experience for an inbound & outbound process.

Shift timings:

- US Shift: Start from 5 pm & 7 pm (shift timing will change as per the daylight saving)

Work Culture: - 6 Days working (Mon-Sat)

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Shift:

- Fixed shift
- Night shift
- US shift

Ability to commute/relocate:

- Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)

Shift availability:

- Night Shift (required)

**Speak with the employer**
+91 9987472009
- Health insurance

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