Helpdesk Technician

2 days ago

Mumbai, India Corsearch Full time

**Based in Mumbai / Remote**

**Must live within driving distance of Mumbai**

**About Corsearch**

Corsearch has more than 1k team members serving over 5,000 clients on five continents, and we’re growing and changing rapidly. We are a fantastic company to work for — with great benefits, growth opportunities, and a terrific internal culture — and we truly believe that it’s people who make us thrive. Every day, we are transforming ourselves into a better partner for our customers, a better employer for our colleagues, and a better investment for our owners.

**About You**
- Strong customer-service, problem-solving, and leadership skills
- Excellent written & verbal communication, interpersonal, and presentation skills
- Comfortable being on webcam in video calls
- Ability to work collaboratively in a geographically distributed team environment
- Able to effectively prioritize work under pressure in a highly dynamic work environment
- Natural ability to proactively reach out and facilitate communications
- Strong desire to learn new technologies, techniques, and tools

**Role Responsibilities**
- Collaborate with IT Operations team peers to provide best-in-class customer service and support to internal customers for Level I/II incidents, problems, and requests
- Participate in team standup meetings
- Support end-user Apple/Android mobile devices
- Manage and coordinate urgent and complicated support issues
- Determine root cause of issues and communicate appropriately to internal customers
- Work with Atlassian ITSM ticketing system and achieve to Service Level Targets
- Follow SOPs and Processes for infrastructure support
- Communicate clearly and efficiently with IT Operations team and other peers
- Assist in and prepare IT Operations support documentation

**Your Qualifications/Experience**
- ITIL certification required. Atlassian product suite experience a major plus
- Associate degree (or similar) in Information Systems, Computer Science, or another technology related field is strongly preferred
- Basic knowledge of: Active Directory, Azure AD, and Endpoint Manager/Intune
- Advanced knowledge of supporting: Windows 10, MacOS, Office 365 Apps, Android, and iOS mobile devices
- 2 or more years of professional experience in an IT support role providing support directly to end users

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