Customer Delight Executive(CRM)
3 days ago
What do I need?
**Good communication skills**
Fair analytical skills
Energetic
Operational excellence
Experience up to 2 years Customer Chat Support Specialist
Startup Experience Required
Graduate
What will I be doing?
**Enhance Customer Experience Via Delight Channels**
Respond to customer queries in a timely and accurate way, via chat Identify customer needs and help customers use specific features
Inform customers about new features and functionalities
**Data Maintenance & Reporting**
**Tech Stack & Tools ⚙**
Excel
Freshdesk of Similar Tool
Data Studio or Similar Tool (Slight Knowledge)
**Language ⚙**
Tamil
Telgu
Hindi
English
**Salary**: ₹600,000.00 - ₹1,000,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 2 years (required)
- Zendesk: 1 year (preferred)
- CRM: 1 year (required)
- Microsoft Excel: 1 year (required)
- Quality Auditor: 3 years (preferred)
**Language**:
- Hindi (required)
- English (required)
- Tamil (required)
**Speak with the employer**
+91 9520619455
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