Senior Executive, Customer Delight

2 days ago

Mumbai Metropolitan Region, India SUGAR Cosmetics Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role Expectations

  • Act as the first point of contact for customers across social media platforms, ensuring timely and empathetic responses.
  • Provide seamless support on queries related to products, orders, returns, and refunds.
  • Handle customer escalations effectively, maintaining brand tone and professionalism.
  • Collaborate with internal teams (logistics, operations, and marketing) to resolve issues quickly.
  • Maintain high levels of customer satisfaction and brand loyalty by delivering delightful experiences.

Role Deliverables

  • Manage customer queries across all social media platforms (60%), ensuring accurate and prompt resolutions.
  • Handle emails and calls (40%) related to order status, product information, and general customer support.
  • Track, document, and share regular updates on customer concerns and feedback.
  • Ensure SLA adherence for response and resolution timelines.
  • Support in creating FAQs, response templates, and best practices for consistent communication.

Reporting Relationships
This role will report directly to the Manager (CDT).

Educational Qualifications

  • Graduate in any discipline (preferably Commerce, Arts, or Management).
  • Additional certifications in Customer Relationship Management or Communication will be an advantage.

Experience Required

  • 1–3 years of experience in customer service/support, preferably in e-commerce, retail, or cosmetics/beauty industry.
  • Strong exposure to social media query management and customer interaction.
  • Excellent written and verbal communication skills with problem-solving ability.
  • Proficiency in MS Office and CRM tools; familiarity with social media management dashboards is a plus.

Skills: bpo,query resolution,customer service,escalation resolution,customer relationship management (crm)

  • ToothSi - Manager/Senior Manager - Process Excellence/Customer Delight & CS

    1 week ago

    Mumbai Metropolitan Region, India Healthcare Full time ₹ 30,00,000 - ₹ 36,00,000 per year

    Job Title: Manager / Senior Manager - Process Excellence (Customer Experience & Delight)Location: Ghatkopar MumbaiCompensation: 25-30 LPAQualification: Tier-1 MBA (IIM/ISB/FMS/XLRI/SPJIMR or equivalent)Experience: 5-8 years in consulting, customer experience, operations excellence, or transformation rolesAbout MakeO (Toothsi | Skinnsi):MakeO is India's...

  • Customer Delight Executive

    3 weeks ago

    Mumbai, India Hindustan Unilever Full time

    Job Description Position Title: Customer Delight Executive Location:Mumbai - HO Department: Customer Development - Centre of Excellence Job Description The Customer Delight Executive reports to the National Sales Operations Manager and is responsible to handle the various Customer Centricity agenda of the CD function. The focus of the role would be...

  • Customer Delight Executive

    3 days ago

    Mumbai, Maharashtra, India Unilever Full time

    **Position Title: Customer Delight Executive**: **Location: Mumbai - HO**: **Department: Customer Development - Centre of Excellence**: The Customer Delight Executive reports to the National Sales Operations Manager and is responsible to handle the various Customer Centricity agenda of the CD function. The focus of the role would be largely to manage the...

  • Customer Delight Executive

    1 week ago

    Mumbai HO, India Hindustan Unilever Limited Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Customer Delight Executive Position Title: Customer Delight Executive Location: Mumbai - HO Department: Customer Development – Centre of Excellence Job Description The Customer Delight Executive reports to the National Sales Operations Manager and is responsible to handle the various Customer Centricity agenda of the CD function. The focus of the...

  • Customer Delight Executive

    8 hours ago

    Mumbai HO, India Unilever Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Position Title: Customer Delight ExecutiveLocation: Mumbai - HODepartment: Customer Development – Centre of ExcellenceJob DescriptionThe Customer Delight Executive reports to the National Sales Operations Manager and is responsible to handle the various Customer Centricity agenda of the CD function. The focus of the role would be largely to manage the...

  • Customer Delight Officer

    6 days ago

    Mumbai, Maharashtra, India LAKSH HUMAN RESOURCE Full time ₹ 2,50,000 - ₹ 4,50,000 per year

    Job Description Mumbai Customer Delight Officer Experience : 0 to 1 yrs Skills Required : Job Summary : Job Description The Customer Delight Executive would be responsible for communicating with Operation Managers and deal with all customer related issues to create a stronger organization brand. He/ She would be a critical player in delivering the wow...

  • Customer Delight

    1 week ago

    Mumbai, India Iresh7 consulting Full time

    **What do I need?** - Good communication skills - Fair analytical skills - Energetic - Operational excellence - Experience up to 2 years Customer Chat Support Specialist - Startup Experience Required - Graduate **What will I be doing?** - Enhance Customer Experience Via Delight Channels - Respond to customer queries in a timely and accurate way, via chat...

  • Customer Delight

    1 week ago

    Mumbai, India TranZact Full time

    **Job Title - Customer Delight** **Location - Mumbai** TranZact is a team of young enthusiasts with a common goal of making companies much more efficient by helping them grow their business and revolutionising the way businesses interact with each other. We build a cloud-based business platform where manufacturers & traders can network with each other and...

  • Customer Delight Executive

    18 hours ago

    Mumbai, India Infinity Career Edge Full time

    **What do I need?** - Good communication skills - Fair analytical skills - Energetic - Operational excellence - Experience up to 2 years Customer Chat Support Specialist - Startup Experience Required - Graduate **What will I be doing?** - Enhance Customer Experience Via Delight Channels - Respond to customer queries in a timely and accurate way, via chat...

  • Customer Delight

    4 days ago

    Mumbai, India Suitable AI Full time

    Position: - Customer Delight Job Details: 2-6 Years | ₹8,00,000 to ₹10,00,000 | Full Time | Notice Upto 30 Days | Mumbai (On-site) Client Details: Tranzact | IT-Software/Software Services | 2 Positions - Data Maintenance & Reporting Freshdesk of Similar Tool Data Studio or Similar Tool (Slight Knowledge) Good communication skills Fair analytical...