Customer Delight Officer

4 days ago

Mumbai, Maharashtra, India LAKSH HUMAN RESOURCE Full time ₹ 2,50,000 - ₹ 4,50,000 per year
Job Description

Mumbai Customer Delight Officer Experience : 0 to 1 yrs Skills Required : Job Summary : Job Description The Customer Delight Executive would be responsible for communicating with Operation Managers and deal with all customer related issues to create a stronger organization brand. He/ She would be a critical player in delivering the wow factor, which serves as the cornerstone for consistently delivering a superior customer experience. KRA: Acts as the point of contact to provide a professional and friendly service as well as delivering an exceptional first impression To co-ordinate with the retail operations manager to maintain a seamless process. To engage with the retailers and ensure that the standard practices and process are implemented across all units Serves as a resource for clients seeking information, assistance or recommendations; a thorough understanding of all key services, products and amenities in an exceptional and timely manner. Demonstrates a true passion for customers by proactively seeking ways to surprise and delight them and always going above and beyond.. Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution. Skills Required: Ability to work under stringent deadlines and is able to prioritize tasks Ability of communicate effectively and professionally verbal and written Demonstrates ownership and accountability while addressing queries, concerns or problem and servicing our customer/user base Experience in providing customer service support and have customer service orientation

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