Customer Delight Officer

About Us : Founded in 2019 by IIT-B and IIM-A Alumni, Pilgrim is one of the fastest-growing Beauty & Personal Care brands that offers 200 SKUs across face care, haircare, skincare, makeup and fragrances at over 25,000 pin codes and has grown into a 1000 offline store omnichannel brand. Pilgrim is known to handpick the world's best beauty secrets to create...

JD Manage inbound/outbound customer interactions. Track and improve NPS by resolving customer issues effectively. Capture feedback and share insights with relevant teams. Maintain service quality standards and ensure customer delight.

Role Objective: Manage the front end of Lodhas relationship with its distinguished set of clients for the respective segment/ project allocated. Ensure the highest standards of service delivery and query resolution within specified TATs. Build and maintain relationships with the entire customer base assigned by ensuring constant engagement with customers...

Required Candidate ProfileExperience: Minimum 2 years in Technical Support or Customer Service (Voice & Chat) within an international BPO setup.Communication: Exceptional spoken and written English with clarity and professionalism.Flexibility: Willingness to work in rotational shifts and rotational week offs.Work Mode: Work From Office (WFO).Transport: No...

Role & responsibilitiesDispatch Duties:Responsible for handling and ensuring the accurate and timely dispatch of billing-related documents to clients, vendors, or internal departments.Document Preparation and VerificationRespond to client queries related to dispatched of billing documents.Administrative Duties:Manage office supplies and inventory, ensuring...

Detailed Job Description:• To handle functions and SLAs of Customer Support dept.• To ensure continuous interaction with the customer to make sure that area of concerns can be worked upon for improved service levels.• Ensuring the level of quality in operations and adhering to all the quality tools and procedures• Responsible for service delivery of...

Company DescriptionSutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible -...

Customer Success / Operations InternLocation: Mumbai (In Office)Duration: 3–6 monthsType: Internship (with potential for full-time conversion)Stipend: 15,000-20,000/month (based on experience)About ExtramilePlayExtramilePlay is a fast-growing SaaS and gamification platform that helps enterprises engage their teams through AI-powered games, interactive...

Marks & Spencer Retail Walk-In Drive | Female CSA | Immediate HiringAs a Customer Service Assistant at Marks & Spencer, you will play a key role in delivering a seamless and delightful customer experience in-store.Job Description -Achieve sales targets assigned to the store through effective customer engagement and product recommendations.Minimize costs by...

CKP Insurance Brokers Pvt Ltd is a direct Life & General insurance Broker company based in Mumbaithat provides a range of Insurance Products and Services to meet the needs of Corporates, Governmentbodies, and Individuals.Responsibilities:- Collaborate with the Sales team to improve customer Experience- Follow ups on WhatsApp, emails and calls on the status...