Customer Support

2 weeks ago

Jharsa Gurugram Haryana, India SalaryBox Full time

**About SalaryBox**:
SalaryBox is a solution that makes employee management effortless.

Our product offers a range of features, from time and attendance tracking to employee payments, and much more. We help small businesses manage their payroll by eliminating the hassle of manual, paper-based processes with our service. You'll always know what you owe employees when payments are due, and who's been paid.

With our automated system, you can have your payroll processed in seconds, right from the palm of your hands. Our customers enjoy peace of mind knowing their company is following all regulations.

Founded in 2020, we have raised capital from top-tier investors including Y Combinator, DoorDash Inc.’s Gokul Rajaram, former Tinder and Spotify executive Sriram Krishnan and former Facebook executive Anand Chandraskeran.

Our values are rooted in Customer Empathy & a relentless obsession with Product Innovation. Our passion to build an extremely useful and usable product has helped us grow significantly within a small span of time.

Get on board with our platform today to see how it can help you and your company grow Available on both Android and iOS.

**Job Location** - Gurgaon

**Job Summary**:
**Responsibilities**:

- Resolving customer complaints brought to your attention.
- Possessing excellent product knowledge to enhance customer support.
- Establishing a positive rapport with all clients and customers via phone.
- Interacting with customers to ensure they have a desirable and shareable experience.
- Overseeing the customer service process.

**Requirements**:

- Minimum 1 year of experience in customer service is mandatory.
- Must be fluent in **English.**:

- Communication and thought process has to be good.
- Must be comfortable working from the office.
- Must be comfortable with 6 days working..
- Must have excellent convincing skills
- Immediate Joiners will be preferred.

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift

Application Question(s):

- Are you comfortable for work from office setup?
- Are you comfortable for 6 days working?

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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