Customer Support Executive

1 week ago

Gurugram Haryana, India emoHR Services Full time

4o miniLog inYou said:Customer support executive job description ChatGPT said:ChatGPT

**Customer Support Executive Job Description**

**Position Overview**: A Customer Support Executive is responsible for providing exceptional service to customers by addressing their inquiries, resolving issues, and ensuring a positive experience with the company. This role involves effective communication, problem-solving, and a thorough understanding of the company's products or services.

**Key Responsibilities**:

- **Customer Interaction**:

- Provide accurate information regarding products, services, policies, and procedures.
- Address customer concerns and troubleshoot issues efficiently.
- **Problem Resolution**:

- Handle customer complaints, feedback, and escalations in a timely and professional manner.
- Coordinate with relevant departments to resolve complex issues.
- Offer solutions, alternatives, or compensation as appropriate to ensure customer satisfaction.
- **Record Keeping**:

- Maintain detailed records of customer interactions, transactions, comments, and complaints in the company’s CRM system.
- Follow up on customer inquiries to ensure issues are resolved satisfactorily.
- **Product Knowledge**:

- Stay up to date with product or service changes, updates, and enhancements.
- Educate customers on product features, usage, and troubleshooting steps.
- **Sales and Upselling**:

- Identify opportunities for upselling or cross-selling products/services to enhance the customer experience.
- Inform customers about promotions, new products, or services.
- **Collaboration**:

- Work closely with other departments (such as sales, technical support, and logistics) to provide seamless customer service.
- Share customer feedback with relevant teams to improve products and services.
- **Performance Metrics**:

- Meet or exceed performance targets such as response time, issue resolution time, and customer satisfaction ratings.

**Skills and Qualifications**:

- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and patient during difficult situations.
- Proficiency in CRM software, MS Office, and other relevant tools.
- Time management and organizational skills.
- Positive attitude and strong interpersonal skills.
- Previous experience in customer service or a related field is preferred.

**Education and Experience**:

- High school diploma or equivalent; a degree in business, communication, or a related field may be preferred.
- Previous customer service experience or experience in a support role is an advantage.

**Working Conditions**:

- Full-time/part-time hours, including weekends or holidays if required.
- Can work in a call center, office environment, or remotely, depending on the company.

Pay: ₹25,000.00 - ₹31,453.67 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift

**Experience**:

- total work: 5 years (preferred)

Work Location: In person

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