Customer Support Executive

Customer Service Executive, Luxury Car After-Sales - Service Profile

**Location**: [Sector 53, Gurugram]

Are you passionate about delivering exceptional service and creating unparalleled experiences for discerning clientele?

Do you have a deep appreciation for luxury automobiles and a knack for anticipating customer needs?

We are seeking a highly motivated and customer-focused **Customer Service Executive** to join our after-sales service team,specializing in luxury cars.

In this pivotal role, you will be the primary point of contact for our valued luxury car owners, ensuring their after-sales service journey is seamless, efficient, and truly premium. You will combine your strong communication skills with a comprehensive understanding of automotive service processes to provide an elevated level of support and satisfaction.

**Responsibilities**:

- **Client Relationship Management**: Build and maintain strong, lasting relationships with luxury car owners, acting as their dedicated point of contact for all service-related inquiries and needs.
- **Service Appointment Coordination**: Efficiently schedule and manage service appointments, ensuring optimal utilization of workshop resources and convenience for clients.
- **Service Consultation & Upselling**: Proactively identify client needs and educate them on recommended services, maintenance plans, and genuine parts, ensuring their vehicles remain in peak condition.
- **Communication & Updates**: Provide regular, transparent, and proactive updates to clients regarding the status of their vehicle's service, estimated completion times, and any unexpected developments.
- **Complaint Resolution**: Expertly handle and resolve customer concerns or complaints with empathy, professionalism, and a commitment to achieving mutually satisfactory outcomes.
- **Documentation & Record Keeping**: Maintain accurate and detailed records of all customer interactions, service histories, and follow-up actions in our CRM system.
- **Cross-Functional Collaboration**: Liaise effectively with service technicians, parts departments, and sales teams to ensure a cohesive and high-quality customer experience.
- **Brand Representation**: Act as a brand ambassador, upholding the highest standards of professionalism, integrity, and luxury service synonymous with our brand.
- **Market Feedback**: Gather and relay customer feedback to management, contributing to continuous improvement of our service offerings and customer experience strategies.

**Qualifications**:

- Bachelor's degree in Business Administration, Hospitality Management, Automotive Technology, or a related field preferred.
- Minimum of 2-4 years of experience in a customer service role, preferably within the luxury automotive, hospitality, or high-end retail sectors.
- Demonstrated passion for luxury automobiles and a basic understanding of automotive service and maintenance.
- Exceptional interpersonal and communication skills, both written and verbal, with the ability to articulate technical information clearly and concisely to non-technical individuals.
- Strong problem-solving abilities and a proactive approach to anticipating and addressing customer needs.
- Proven ability to work effectively in a fast-paced, high-pressure environment while maintaining a calm and professional demeanor.
- Proficiency in using CRM software and other relevant business tools.
- A meticulous attention to detail and strong organizational skills.
- Ability to work independently and as part of a collaborative team.
- Fluency in English; additional languages are a plus.

**What We Offer**:

- An opportunity to work with a prestigious luxury automotive brand.
- Competitive salary and benefits package.
- Ongoing training and professional development opportunities.
- A dynamic and supportive work environment.1
- The chance to make a significant impact on our customer satisfaction and brand reputation.

Pay: ₹11,633.17 - ₹31,928.78 per month

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Weekend availability

Work Location: In person

Expected Start Date: 01/07/2025