Calling Auditor

**Key Responsibilities** **Required Qualifications** - Educational Qualification: Graduate & above **2-3 years of experience as a Quality Analyst/Auditor in a call center, preferably HVAC or service-based domains** Hands-on experience using Rilla, Dialpad, or similar call audit tools **Proficient in Excel/Google Sheets and dashboard preparation for...

Bridging Technologies is hiring for **Quality Auditor** **Experience**:Minimum 2 Years in voice process **Location**: Mohali **Responsibilities and Duties** Performs call monitoring and provides feedback to the Executives. Uses a quality monitoring data management system to compile and track performance at team and individual level. Coordinates and...

Bridging Technologies is hiring for **Quality Auditor** **Experience**:Minimum 2 Years in voice process **Location**: Mohali **Responsibilities and Duties** Performs call monitoring and provides feedback to the Executives. Uses a quality monitoring data management system to compile and track performance at team and individual level. Coordinates and...

Bridging Technologies is hiring for **Quality Analyst** **Experience**:Minimum 2 Years in voice process **Location**: Mohali **Responsibilities and Duties** Performs call monitoring and provides feedback to the Executives. Uses a quality monitoring data management system to compile and track performance at team and individual level. Coordinates and...

We are hiring for the "Quality Analyst" profile for our Mohali office. **Job Responsibilities-** - Participate in the design of call monitoring formats and quality standards. - Performs call monitoring and provides feedback to the agents. - Use a quality monitoring data management system to compile and track performance at team and individual levels. -...

Bridging Technologies is hiring for **Quality Auditor-** **Experience**:Minimum 2 Years **Location**: Mohali **Responsibilities and Duties** - Performs call monitoring and provides feedback to the Executives. - Uses a quality monitoring data management system to compile and track performance at team and individual level. - Coordinates and facilitates call...

**Responsibilities and Duties** - Performs call monitoring and provides feedback to the Executives. - Uses quality monitoring data management system to compile and track performance at team and individual level. - Coordinates and facilitates call calibration sessions for Executives. - Provides actionable data to various internal support groups as needed. -...

**Key Responsibilities**: - Monitor and audit calls made by Health Experts to ensure quality and adherence to company guidelines. - Provide constructive feedback to Health Experts to improve their consultation techniques. - Evaluate call performance based on specific metrics such as communication skills, accuracy of information, and customer satisfaction. -...

Monitor, evaluate and score inbound calls against established quality assurance instruments and standards - Review, evaluate, and score open and closed customer issues tickets against established quality assurance instruments and standards - Participate, as needed, in calibration sessions, employee communication sessions, and/or creation of communication...

**The Internal Auditor is responsible for conducting independent audits of the organization's internal processes and controls to assess risk, efficiency, and compliance with established policies and regulations. This role involves evaluating the effectiveness of internal controls, identifying areas for improvement, and recommending actions to strengthen the...