Quality Auditor

2 weeks ago

Mohali Punjab, India Bridging Technologies Full time

**Experience**: Minimum 2 years of experience in quality monitoring/auditing in an international BPO or contact center (preferably for a product-based company)

**Responsibilities and Duties**
- Deliver timely, constructive, and actionable feedback to agents, team leaders, and managers to support continuous improvement.
- Maintain detailed quality scores and comments using the quality monitoring system to track performance at individual and team levels.
- Prepare, analyze, and present quality reports and insights to management for performance reviews and strategic decision-making.
- Coordinate and facilitate regular call calibration sessions with team leads, managers, and quality team members to ensure scoring consistency and alignment with quality expectations.
- Provide quality data and trend analyses to training, operations, and support teams to identify knowledge gaps and process improvement areas.
- Collaborate with trainers to support refresher training and coaching sessions for underperforming agents or those needing additional development.
- Evaluate processes and workflows to ensure compliance with internal quality standards and regulatory requirements.
- Recommend updates to quality monitoring forms, SOPs, and evaluation criteria to stay aligned with evolving business goals and customer expectations.

**Required Skills & Qualification**:

- Strong knowledge of international contact center operations and customer service best practices.
- Excellent verbal and written communication skills in English.
- Analytical mindset with attention to detail and accuracy in reporting.
- Proficiency in using QA and CRM tools.
- Good interpersonal skills with the ability to deliver constructive feedback in a supportive manner.
- Advanced MS Excel or Google Sheets skills for reporting and analysis.
- Bachelor’s degree in any discipline.
- Participate in new hire onboarding quality sessions to instill quality expectations from the beginning.
- Perform additional tasks and responsibilities as assigned by the Quality Manager or leadership..

**Job Types**: Full-time, Permanent

Pay: ₹35,000.00 - ₹50,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Work Location: In person

  • Quality Auditor

    1 week ago

    Mohali, Punjab, India MG BAKERS PVT LTD (NIK BAKER'S) Full time

    Required Quality Auditors for our Nik Baker's Outlets to check the quality of the food. - Qualification**:Graduation/Post Graduation in Microbiology or education related to Food Science.**: - Freshers can also apply. - Transport charges and fuel charges will be paid by the Company Pay: ₹200,000.00 - ₹240,000.00 per month **Benefits**: - Health...

  • Quality Auditor

    5 days ago

    Mohali, Punjab, India Chandigarh Group Of Colleges Landran Full time

    Job Title: Quality Auditor – Call Center (Education Sector)Location: MohaliOrganization: Chandigarh Group of Colleges Landran Campus ,MohaliExperience Required: 5+ Years in Call Center / BPO (Education domain preferred)About the Role:We are looking for a Quality Auditor to ensure excellence in call handling and communication quality within our education...

  • Internal Quality Auditor

    23 hours ago

    Mohali, Punjab, India Shya workforce solutions Full time

    Key Responsibilities and Dialpad - Conduct quality checks on invoice entries and service-related documentation for accuracy and policy compliance - Review and audit membership sales to ensure eligibility, correct pricing, and ethical selling practices - Prepare and share weekly and monthly quality audit dashboards with the management team - Flag recurring...

  • Quality Assurance Auditor

    2 weeks ago

    Mohali, Punjab, India Chandigarh Group Of Colleges Landran Mohali Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Title: Quality Auditor Call Center (Education Sector)Location: MohaliOrganization: Chandigarh Group of Colleges Landran Campus ,MohaliExperience Required: 5+ Years in Call Center / BPO (Education domain preferred)About the Role:We are looking for a Quality Auditor to ensure excellence in call handling and communication quality within our education...

  • Quality Auditor

    3 days ago

    Mohali, Punjab, India Bridging Technology Full time

    Bridging Technologies is hiring for Quality AuditorExperience: Minimum 2 Years in voice processLocation: MohaliJob Description:We are looking for a candidate who is mature, understands the criticality of the job, and has the ability to speak persuasively. The candidate should have worked with the Quality Analysis of international calls, should have worked...

  • Calling Auditor

    2 weeks ago

    Mohali, Punjab, India NyxGen Transitions Full time

    **Job description** **Job Title**:Calling Auditor (Entry-Level) **Company**:NyxGen Transitions **Shift**:6:00PM - 3:00AM (Night Shift) **Experience**:Freshers (0-6months) **Salary**: Competitive + Cab Facility **About NyxGen Transitions**: NyxGen Transitions is a fast-growing IT and Logistics company. We specialize in software development and software...

  • Calling Auditor

    7 days ago

    Mohali, Punjab, India NyxGen Transitions Full time

    **Job description** **Job Title**:Calling Auditor (Entry-Level) **Company**:NyxGen Transitions **Shift**:6:00PM - 3:00AM (Night Shift) **Experience**:Freshers (0-6months) **Salary**: Competitive + Cab Facility **About NyxGen Transitions**: NyxGen Transitions is a fast-growing IT and Logistics company. We specialize in software development and software...

  • IQAC Auditor

    4 weeks ago

    Mohali, India CHANDIGARH UNIVERSITY Full time

    The Internal Quality Assurance Cell (IQAC) is seeking dedicated Auditor with a strong commitment to enhancing quality standards in academic, research, infrastructure, institutional effectiveness, accreditation & rankings, and Learning Management System (LMS) audits. The ideal candidate will contribute to improving quality assurance across institutes and...

  • Quality Auditor

    1 week ago

    Mohali, India Virtual Oplossing Pvt. Ltd. Full time

    Need immediate Joiners Exceptional listening and Comm skills. **3 Years minimum experience** as QA **Qualification**: - Graduates **Salary**:Good hike on current salary **Role**:Customer Success, Service & Operations - Other **Industry Type**:BPO / Call Centre **Functional Area**:Customer Success, Service & Operations **Employment Type**:Full Time **Key...

  • Iso and Compliance Auditor

    23 hours ago

    Mohali, Punjab, India RChilli Inc. Full time

    **Location**: Mohali **Reports to**: Compliance Manager **Job Type**: Full-Time **Job Summary**: As a Process and Compliance Auditor, you will be responsible for conducting audits of departmental Standard Operating Procedures (SOPs) to ensure compliance with company policies, regulatory standards, and best practices. You will support the auditing process...