Quality Auditor
4 days ago
Job Title: Quality Auditor – Call Center (Education Sector)
Location: Mohali
Organization: Chandigarh Group of Colleges Landran Campus ,Mohali
Experience Required: 5+ Years in Call Center / BPO (Education domain preferred)
About the Role:
We are looking for a Quality Auditor to ensure excellence in call handling and communication quality within our education support center. The role involves monitoring and evaluating student inquiry calls, admission counseling interactions, and follow-ups to maintain the highest service standards that reflect our institution's values.
Key Responsibilities:
- Monitor inbound and outbound calls made by the counseling and admissions team.
- Evaluate call quality based on tone, accuracy of information, adherence to scripts, and communication etiquette.
- Identify areas of improvement and provide constructive feedback to counselors.
- Ensure that information regarding courses, admissions, and campus facilities is conveyed accurately and professionally.
- Conduct periodic quality calibration sessions with team leaders and managers.
- Maintain quality reports and share insights to improve overall communication standards.
- Support training teams by identifying skill gaps and recommending training interventions.
- Ensure compliance with institutional policies, data protection, and service protocols.
- Track and report quality trends and improvement areas to management.
Required Skills & Competencies:
- Excellent verbal and written communication skills.
- Strong attention to detail and listening ability.
- Good understanding of student counseling and admissions communication.
- Analytical and reporting skills with proficiency in MS Excel and call monitoring tools.
- Ability to deliver feedback professionally and motivate teams towards improvement.
- Familiarity with CRM tools and education sector communication standards is an added advantage.
Qualifications:
- Graduate in any discipline (Education, Management, or Communication preferred).
- Minimum 5year of experience as a Quality Analyst / Quality Auditor in a call center environment.
- Experience in the education, edtech, or student counseling domain will be preferred.
Interested can apply :
Mail Resume :
DM/Call @ : for the further discussion.
Job Type: Full-time
Pay: ₹25, ₹35,000.00 per month
Work Location: In person
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