Quality Assurance Auditor

2 days ago

Mohali, Punjab, India Chandigarh Group Of Colleges Landran Mohali Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Title: Quality Auditor Call Center (Education Sector)

Location: Mohali

Organization: Chandigarh Group of Colleges Landran Campus ,Mohali

Experience Required: 5+ Years in Call Center / BPO (Education domain preferred)

About the Role:

We are looking for a Quality Auditor to ensure excellence in call handling and communication quality within our education support center. The role involves monitoring and evaluating student inquiry calls, admission counseling interactions, and follow-ups to maintain the highest service standards that reflect our institution's values.

Key Responsibilities:

  • Monitor inbound and outbound calls made by the counseling and admissions team.
  • Evaluate call quality based on tone, accuracy of information, adherence to scripts, and communication etiquette.
  • Identify areas of improvement and provide constructive feedback to counselors.
  • Ensure that information regarding courses, admissions, and campus facilities is conveyed accurately and professionally.
  • Conduct periodic quality calibration sessions with team leaders and managers.
  • Maintain quality reports and share insights to improve overall communication standards.
  • Support training teams by identifying skill gaps and recommending training interventions.
  • Ensure compliance with institutional policies, data protection, and service protocols.
  • Track and report quality trends and improvement areas to management.

Required Skills & Competencies:

  • Excellent verbal and written communication skills.
  • Strong attention to detail and listening ability.
  • Good understanding of student counseling and admissions communication.
  • Analytical and reporting skills with proficiency in MS Excel and call monitoring tools.
  • Ability to deliver feedback professionally and motivate teams towards improvement.
  • Familiarity with CRM tools and education sector communication standards is an added advantage.

Qualifications:

  • Graduate in any discipline (Education, Management, or Communication preferred).
  • Minimum 5year of experience as a Quality Analyst / Quality Auditor in a call center environment.
  • Experience in the education, edtech, or student counseling domain will be preferred.

Interested can apply :

Mail Resume :

DM/Call @ : for the further discussion

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