Hotel Reservation Expert

2 days ago

Delhi Delhi, India Kuoni Tumlare Full time

**ABOUT US**

At Kuoni Tumlare, we create truly inspiring travel experiences that go beyond expectations. Proudly part of the JTB Corporation, we curate and deliver group travel, and meetings, incentives, congresses and events.

**Job Summary**:
As **Hotel Reservation Expert**, you ensure the successful booking/placing of groups in contracted and non-contracted hotels in your area of responsibility. You leverage your in-depth destination knowledge and strong supplier network to handle complex, exceptional cases. You should contribute to Hotel Reservation’s efficiency and help improving the overall service quality and profitability of the company while ensuring that all actions are in line with the company’s Procurement, Sales, and overall strategy.

**Key Activities**:

- Focus on/resolve complex cases where a good supplier relationship is required, such as: last-minute bookings, bookings without allotment, long-term bookings without valid contract, resolving of kick-outs and book-outs, avoiding of supplier cancellation charges, etc.
- Maximisation of profit both by negotiation at initial booking stage and by renegotiation to optimise profit closer to arrival.
- Booking space at contracted hotels & management of allotments. Finding alternative hotel options & rate negotiation at noncontracted hotels.
- Coordination for hotel addon services, rooming list etc.
- Sourcing hotel space for MICE groups, meeting space and gala venue at the hotel.
- Prebooking of hotel space for Series groups.
- Coordination between supplier and finance team in case of invoice disputes & prepayments.
- Regular coordination with hotel for room count changes, deadline handling and space reconfirmation.
- Build and maintain strong relationships with key suppliers to secure sufficient capacity at competitive terms in properties that are suitable to our customers throughout different demand cycles.

**Other activities**:

- Prompt communication within team about updates like closure, renovation, or new facilities at hotels.
- Support customer service team in event of major on-road issue like book outs.
- Building rapport with hotel GSO for access to multiple hotel options.

**Internal Communication**:

- Build and maintain good internal relationships with a broad range of internal stakeholders including Procurement, Accounting, Sales and Operations.
- Coordination with Finance team for prepayments and query resolutions.

**Required Knowledge & Skills**:

- Strong communication (Written & Spoken) skills in English (Any European language proficiency preferred but not mandatory).
- Good working knowledge of Microsoft Office (Data analysis in Excel and reporting in PowerPoint).
- Planning and proactive work approach.
- Hardworking and reliable.
- Self-motivated and a good teamwork player.
- Good negotiation skill.
- Analytical thinking, attention to detail and accuracy.

**Experience and Qualifications**
- Good knowledge of destinations & hotels in Europe.
- Experience of handling hotel reservation or service reservations.

  • Hotel Reservation Executive

    6 days ago

    Delhi, India DS Solutions Full time

    Hiring for Hotel Booking / Hotel reservation Executive in Kriti Nagar for a Tour & Travel Company - Handling and managing reservations process through various communication platforms - Handle inquiries and obtain correct information regarding details of reservation - Confirm and process reservation requests. - Ensure all information pertaining to...

  • Reservation Executive

    6 days ago

    Delhi, India Hotel Arch Full time

    Job Description: - Handling and managing reservations process through various communication platforms - Monitor room sales an improve sales technique - Handle inquiries and obtain correct information regarding details of reservation - Confirm and process reservation requests. - Ensure all information pertaining to reservations are properly taken and entered...

  • Reservation Executive

    1 week ago

    Delhi, India Hotel Duke Full time

    Handling and managing reservations process through various communication platforms - Monitor room sales an improve sales technique - Handle inquiries and obtain correct information regarding details of reservation - Confirm and process reservation requests. - Ensure all information pertaining to reservations are properly taken and entered into the system -...

  • Unlock Your Potential as a Reservation Expert

    2 days ago

    Delhi, Delhi, India beBeeReservation Full time ₹ 45,00,000 - ₹ 75,00,000

    Reservation Expert - Unlock Your PotentialWe're seeking a skilled Reservation Expert to join our team. As a key member of our front office, you'll be responsible for handling guest inquiries, processing reservations, and ensuring seamless stays.Respond promptly and professionally to guest inquiries via phone, email, or online booking requests.Maintain...

  • Reservations Team Lead

    2 days ago

    Delhi, Delhi, India beBeeHospitality Full time ₹ 8,00,000 - ₹ 10,00,000

    About Bloom HotelsWe are one of India's fastest-growing hospitality brands with over 70 properties. Known for our design, tech-enabled service, and guest-first stays.Supervise and guide the reservations team to handle calls, emails, and booking requests efficiently and professionally.Monitor reservation entries in the Property Management System (PMS) to...

  • Reservation Executive

    1 week ago

    South Delhi, Delhi, Delhi, India Landmark Hospitality (Offlimitscoffee) Full time

    Job Responsibilities: 1.Customer Service: - Assist customers in selecting suitable accommodations based on their preferences, budget, and requirements. - Provide information regarding hotel amenities, room availability, rates, and special offers. - Address customer concerns and resolve issues effectively to ensure a positive experience. Booking...

  • Reservations Associate

    1 week ago

    New Delhi, India IHCL Full time

    Job Responsibilities - Identify peak and valley dates, provide budgetary figures related to rooms and analyse data. - Respond to changes in the service design of the existing SOP and generate a step-by-step guideline on how to follow it, in consultation with the Director of Sales. Circulate the guideline and monitor its compliance to ensure efficiency of the...

  • Reservation Executive

    5 days ago

    Delhi, Delhi, India bloom Hotel Group Full time

    Managing reservations and booking requests from customers. - Ensuring accurate and timely reservation processing. - Providing excellent customer service by addressing inquiries and resolving issues related to reservations. **Responsibilities**: - Confirming reservations and sending confirmation details to customers. - Coordinating with other departments to...

  • Reservation Executive

    4 days ago

    Delhi, Delhi, India bloom Hotel Group Full time

    Managing reservations and booking requests from customers. - Ensuring accurate and timely reservation processing. - Providing excellent customer service by addressing inquiries and resolving issues related to reservations. **Responsibilities**: - Confirming reservations and sending confirmation details to customers. - Coordinating with other departments to...

  • Reservations Agent

    6 days ago

    Dwarka, Delhi, Delhi, India Royal Collection Hotels & Resorts Full time

    **Key Responsibilities**: - Process reservations, modifications, and cancellations efficiently. - Maintain accurate records of bookings and guest details in the system. - Coordinate with other hotel departments to ensure smooth guest experiences. - Provide information about room rates, promotions, and hotel services. - Address guest concerns and special...