Hotel reservation executive

5 days ago

Delhi, India Xipper Full time

Company DescriptionXipper is a Travel Tech platform to digitise the Hospitality Industry in India.Role DescriptionThis is a full-time remote role for a Reservations Executive. The Reservations Executive will be responsible for managing customer reservations, ensuring a high level of customer satisfaction, and delivering exceptional customer service. Daily tasks will include responding to customer inquiries, processing reservations, handling cancellations, and coordinating with internal teams to ensure smooth operations. Additionally, the role may involve promoting services to prospective customers to achieve sales goals. Negotiating with customers on pricing, coo-ordinating with Hotel Partners, managing front office remotely for Partner Hotels, Verifying Guests before check-in, ensuring early check-in or late check-out is handled efficiently, listing properties on multiple OTA's.Qualifications- Strong Communication skills to interact with customers effectively and professionally- Proficiency in Customer Service and ensuring Customer Satisfaction- Experience in managing Reservations and related processes- Experience of using PMS and Channel Manager tolls for reservations.- Sales skills with a focus on promoting services and closing deals- Proven organizational and time-management skills- Ability to work independently in a remote setting- Comfort with using reservation systems and CRM tools is a plus- A high school diploma or equivalent; additional qualifications or certifications in related fields are an advantageMust have- Ability to communicate fluently in Hindi & English- Ability to Multi-task- Atleast 1+ years of experience in a Hotel Front Office Role- Excellent typing speed for customer chat supportAdd-on Qualities- Ability to speak regional languages like Tamil, Telugu, Malayalam or Kannada- Knowledge of OTA Revenue Management- Ability to contribute to sales- Knowledge of OTA listingsWe are looking for an enthusiastic candidate for a Front Office role.

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