Service Coordinator

2 days ago


Surat Gujarat, India OnsiteGO Full time

**Responsibilities**:

- Performs end to end coordination with service centers, service Engg & customers
- Regularly updates CRM platform
- Prompt in providing updates to customer
- Captures customer queries / complaints and provide appropriate solutions and alternatives with the within the timeframe and follow-up to ensure resolution
- Handling demanding customers, escalations from management hierarchy.
- Co-ordinate effectively & timely with all concerned departments to ensure proper flow of communication.
- Ensure effective use of CRM practices, provide accurate, valid and complete information by using the right methods/tools.
- Follow communication procedures, guidelines and policies.
- Identify and assess customer needs to achieve satisfaction.
- Should have relevant experience of working in a service center or similar process from consumer durable industry / after sales service industry
- Basic technical knowledge of the spare parts and appliances
- Aptitude for fast and adaptive learning.
- Possess problem-solving techniques and ability to work in groups and independently.
- Keeps oneself updated with the company product offerings, processes etc.

Pay: ₹25,000.00 - ₹32,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Application Question(s):

- What is your current CTC?
- What is your Expected CTC?
- What is Your Notice Period?

**Experience**:

- total work: 3 years (required)

Work Location: In person


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