Client Servicing Coordinator

16 hours ago

Dumas Surat Gujarat, India i2c Events Full time ₹ 1,68,000 - ₹ 2,40,000 per year

1. JOB PURPOSE:

The Client Servicing Coordinator supports the Client Servicing Executive by providing creative suggestions, addressing client inquiries, and ensuring seamless client interactions.

2. ROLE AND RESPONSIBILITIES:

  • Assist Client Servicing Executives in all client meetings.
  • Take notes, document client information during meetings, and update records in company software/sheets.
  • Handle all client queries and concerns efficiently.
  • Provide relevant service information or refer clients to the appropriate department.
  • Maintain an accurate Customer Relationship Management database by entering and updating client details.
  • Assist in developing presentations and quotations.
  • Adhere to company policies and procedures while assisting customers.
  • Ensure a positive customer experience.
  • Continuously follow up on event execution as per the client's vision.
  • Communicate effectively with other departments and stakeholders.
  • Maintain strong relationships with stakeholders.
  • Strictly follow the Standard Operating Procedures set by the company for Client Servicing Executives.
  • Report to top management.
  • Undertake any additional tasks assigned by top management.

3. KNOWLEDGE, TRAINING, AND EXPERIENCE REQUIRED FOR THE JOB:

Education: Graduation – BBA, B.Com, or equivalent. Experience: Fresher or up to 1 year of experience. Skills Required:

  • Excellent organizational and time management skills
  • Strong analytical and problem-solving abilities
  • Effective communication skills
  • Exceptional customer service skills
  • Creative and aesthetic knowledge
  • Technical proficiency
  • Negotiation skills

Job Type: Full-time

Pay: ₹14, ₹20,000.00 per month

Work Location: In person

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